UpdraftPlus FTP timing out thru siteground

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • February 15, 2025 at 11:02 pm #2377209
    Christina
    Participant

    Hi, I purchased a Premium version of UpdraftPlus today and I am trying to set up FTP backups on my NAS server. I have the FTP correctly set up on my NAS, I can connect via Filezilla. However I cannot get UpdraftPlus to connect to the FTP on the NAS- it says The FTP connection timed out. It says to check with my host to see if port 21 is open. So I checked with Siteground and on shared hosting port 21 is open by default.

    What kind of information can I provide that would help someone to help me solve this problem? I also tried checking and unchecking passive mode, checking do not verify ssl, and checking disable ssl. None of it helped.

    Thanks so much!

    February 15, 2025 at 11:02 pm #2377210
    Christina
    Participant
    This reply has been marked as moderator-only.
    February 16, 2025 at 6:07 pm #2377805
    Christina
    Participant

    Update- I think it’s a problem with my NAS FTP but I’m not sure?

    1. updraftplus on siteground connecting to nas ftp times out
    2. updraftplus on site5, a different host, connecting to nas ftp also times out.
    3. updraftplus connecting to dropbox WORKS
    4. filezilla connecting to nas ftp WORKS

    Any idea what I might be missing here? It’s starting to sound like it might be an issue with my NAS FTP, but then why can I connect to it using Filezilla?

    February 17, 2025 at 11:10 am #2378394
    Vanessa
    Moderator

    It seems like something is blocking the connection such as a firewall.
    Can you post your backup log using a tool such as pastebin.com

    February 17, 2025 at 4:50 pm #2378642
    Christina
    Participant

    https://pastebin.com/nAmUPhGs

    Hopefully I did that right, I never used it before…thanks!!

    February 17, 2025 at 9:48 pm #2378860
    Vanessa
    Moderator

    Hi,

    That’s great, thank you.

    The log is saying it’s an issue with your credentials, can you try resetting your password and then connecting?

    February 17, 2025 at 9:52 pm #2378863
    Christina
    Participant

    Hi, I ended up solving the problem just a short few moments ago, by setting up SFTP instead of just FTP. That works fine for me, I’m happy with that.

    Thank you!

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