Renewed Early – Lost 2 months on subscription

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 24, 2017 at 10:24 pm #244697
    Carolyn
    Participant

    My subscription was due to expire on 1/22/2018. Because of your sale, I renewed early, but now my subscription expires 11/24/2018. I lost 2 months of my current subscription.

    November 25, 2017 at 7:34 am #244794
    Bryle Crodua
    Moderator

    Hi Carolyn,

    ​Apologies, our licencing server did not recognise your purchase as a renewal as it is too early for you to renew your licence.

    However, I have adjusted your licence now.

    Best Wishes,
    Bryle

    November 25, 2017 at 11:20 am #244832
    Stephen
    Participant

    I too have just taken advantage of the extra 10% off Black Friday renewal deal as invited to on an email. I now have 2 licenses instead of one that should run through to April 23rd 2019. The small saving is effectively nullified by the time spent having to work out how to contact you to bring this to your attention.

    November 25, 2017 at 3:54 pm #244884
    Bryle Crodua
    Moderator

    Hi Stephen,

    Please can you send us a support request using this form – https://updraftplus.com/paid-support-requests/

    Kind Regards,
    Bryle

    November 26, 2017 at 12:30 pm #245049
    Carolyn
    Participant

    Thank you. The license on my sites is now correct, but the support subscription still says it expires next November.

    November 27, 2017 at 4:53 pm #245371
    Dee Nutbourne
    Moderator

    Hi Carolyn,

    I’m afraid that the displayed expiry date for the support entitlement is automatically generated.

    However, I have made a note on your account regarding this issue. Our support team also cross-checks with the license renewal date.

    Best Wishes,
    David N

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