My renewal won't licence – am I missing something?

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  • November 28, 2017 at 1:59 pm #245689
    David
    Participant

    I’ve recently renewed and it hasn’t seemed to relicence OK. I get this on the my purchases page:

    UpdraftPlus : All addons
    You’ve got it UpdraftPlus Premium : brings access to all UpdraftPlus add-ons and support.
    Expired updates subscription (2017-11-11) on: Unusued entitlement
    Expired updates subscription (2017-11-11) on: https://intranet.solgrid.org.uk
    You have 2 available licences – learn how to activate it.
    Update subscription expires: 2018-10-16. (2 times)

    And I’m connected to Updraft but the licencee won’t register. I’ve also bought the multi-site upgrade and that hasn’t registered either.

    Am I missing something? Another thread seems to have similar – I wondered if mine was similar and hadn’t registered as a renewal?

    November 28, 2017 at 5:17 pm #245759
    Dee Nutbourne
    Moderator

    Hi,

    From our records, the licenses appear to have renewed correctly now. It appears that there was a delay with the payment, and the order had not completed at the time.

    Please could you refresh the connection to your account, through the UpdraftPlus Premium/Extensions tab.

    UpdraftPlus Premium Developer contains all add-ons, so the separate Multisite add-on is not required unless you specifically require it.
    If you do not need the extra add-on licenses, please could you open a support ticket and we can provide a refund:

    https://updraftplus.com/paid-support-requests/

    Best Wishes,
    David N

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