- This topic has 1 reply, 2 voices, and was last updated 6 years, 11 months ago by Dee Nutbourne.
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Hi there,
We have been using the premium version for several months and luckily have a 1TB Google Account, as something odd has been going on. We have over 50 sites backing up to the Google Drive, and they are all set to use “backup/*” as the path, * is the site name. When we login to the Google drive online we see multiple folders called “backup”. In these folders are mostly the same sites, but many of them are old. We have a retention period of 2 weeks, so they should be clearing out, but there not.
Is there anything we can do to address this?
Kind regards,
Steve
Hi Steve,
In the past, issues such as this have been found to have been caused by a connection issue between the sites and Google Drive.
UpdraftPlus attempts to access the directory in Drive, fails to find the existing folder because of a connection issue, so creates a new folder with the same name. It later cannot find the old backups as they are in a different folder.If this appears to have occurred recently, please could you send us the backup log?
The contents will be too long to post here directly, but you can use an online service such as Google Drive or Pastebin, and post the link here.I’m afraid that you will need to manually delete any older backups left on the drive in the wrong folder.
Best Wishes,
David N
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