- This topic has 1 reply, 2 voices, and was last updated 6 years, 6 months ago by Bryle Crodua.
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Hi,
I contacted you last year about a problem with my Updraft Developer account having same login details as my old standard account. Can you search for my ‘non Dev’ account and delete it please?The problem I have is that when I link a site to my account, it shows as a standard account with no add-ons available. I have lots of sites which do show the add-ons but I daren’t upgrade the plugin on those in case it uses the wrong account and the add-ons stop working.
If you search your database for my username [email protected] it’ll show two accounts (unless the standard one overwrites the Dev account somehow).
Thanks
Hi Kevin,
Our records shows only 1 account is associated with this [email protected] email address and it does not shows any records of any purchases in it.
I can see though that you used [email protected] on your previous purchase.
Regards,
Bryle
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