Licenses not working anymore

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 23, 2018 at 7:17 am #276369
    Thomas
    Participant

    Hello,

    some of my installed licenses don’t work anymore. It always says, get Premium, which I have. But I can’t activate the add-ons.

    April 23, 2018 at 12:26 pm #276422
    Aron
    Participant

    I have the same issue for a newly created website.

    April 23, 2018 at 4:47 pm #276508
    Ron
    Participant

    Same issue here on new and old with migrator

    April 23, 2018 at 4:54 pm #276510
    Ron
    Participant

    Try a password reset – worked here

    April 23, 2018 at 8:45 pm #276548
    Thomas
    Participant

    Password reset didn’t work. Would be great to get an official premium support feedback here, as I don’t have backups from heavy running websites atm…

    April 25, 2018 at 2:50 pm #277006
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay.


    @Thomas     – Please could you follow the ‘refresh the connection to your account’ link in the Premium/Extensions tab? After doing so, do you see a link prompting you to update UpdraftPlus/active add-ons?

    If so, what happens if you click that link?

    @Jereon – Please could you do the same?

    Best Wishes,
    David N

    May 31, 2018 at 1:25 pm #284938
    Marc
    Participant

    Hi,

    I face the same issue. Just resettet my password but still the plugin woun’t let me activate all plugins although im connected to updraftplus.com and have premium.
    Please can you assist in solving this?

    Thanks a lot
    Marc

    May 31, 2018 at 4:40 pm #284988
    Dee Nutbourne
    Moderator

    Hi Marc,

    From our records, it appears that your licenses expired in November.

    To activate the add-ons, your will need to make a fresh purchase of UpdraftPlus Premium.

    Best Wishes,
    David N

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