Unable to back up due to SSL issue

Tagged: migration., secure, ssl

This topic has 3 replies, 3 voices, and was last updated 6 years, 6 months ago by Dee Nutbourne.

Viewing 4 posts - 1 through 4 (of 4 total)

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April 24, 2018 at 8:55 pm #276793

chamberceo
Participant

I’m attempting to back up my site prior to being migrated to an https: compatible server tomorrow. Ironically, I cannot back the site up due to this issue. Is there a workaround? This is the error message:

A key was created, but the attempt to register it with UpdraftPlus.Com was unsuccessful – please try again later. cURL error 60: SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed (http_request_failed)

April 25, 2018 at 9:59 am #276921

Bryle Crodua
Moderator

Hi,

Could you check if the ‘Do not verify SSL certificates:’ option is ticked? This can be found in the UpdraftPlus ‘Settings’ tab > ‘Show Expert’ settings? Also, ‘Use the server’s SSL certificates:’ and ‘Disable SSL entirely where possible:’ should not be ticked if you have an http only site.

Regards,
Bryle

April 25, 2018 at 7:47 pm #277076

chamberceo
Participant

Thank you. Now I’m getting this error:
Updraft Vault Error: Failed to access bucket updraftvault-us-west-2. Check your permissions and credentials.1 The authorization header is malformed; the region ‘us-east-1’ is wrong; expecting ‘us-west-2’

April 30, 2018 at 6:55 pm #278141

Dee Nutbourne
Moderator

Hi,

Apologies for the delay.

This error is usually caused by and incorrect email or password in the UpdraftVault settings. Please could you reconnect to your Vault account?

Please could you also ensure that the ‘Disable SSL entirely where possible: option is not enabled.

Best Wishes,
David N
Author

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