Scheduled Backups Not Running?

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • April 26, 2018 at 3:00 pm #277277
    Beth
    Participant

    Hi there – I have file and database backups scheduled to run every 2 weeks, yet the last time UpDraft actually backed up automatically was Sept 2017.

    I’m also getting “Get Premium” all over my plugin, which is confusing to me because I have premium? But then it made me think, “am I signed in correctly or whatever on the backend of WordPress so Updraft knows I’m premium?”

    Any insight would be appreciated (I just did a manual backup today).

    Thanks!

    Beth

    April 27, 2018 at 4:03 pm #277524
    Bryle Crodua
    Moderator

    Hi Beth,

    Please could you send us a copy of the latest backup log? This can be found in the UpdraftPlus Existing Backups tab.

    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Best Wishes,
    Bryle

    April 30, 2018 at 6:38 pm #278134
    Beth
    Participant

    Hi Bryle,

    Here’s a link to the backup in my Dropbox:[link removed]

    Let me know if you need anything else.

    Thanks!

    Beth

    May 1, 2018 at 4:45 pm #278381
    Dee Nutbourne
    Moderator

    Hi Beth,

    Apologies, the link you sent was to your database backup itself.

    Please could you install the free WP Crontrol plugin on your site?
    Then, go to WP Admin->Tools->Cron Events

    Do you see any error or warning messages on that page?

    Best Wishes,
    David N

    May 1, 2018 at 7:34 pm #278409
    Beth
    Participant

    Hi David,

    I did as you said and it doesn’t look like there are any errors? I wish I could post a screenshot to you. But the column with “arguments” says “None” all the way down the column except on the lines with 3-4 Wordfence scans, in which case it just has a bunch of numbers.

    Any insight?

    May 3, 2018 at 4:37 pm #278858
    Dee Nutbourne
    Moderator

    Hi Beth,

    You can use an online service such as snag.gy to upload a screenshot of that page, and post the link here.

    Best Wishes,
    David N

    May 4, 2018 at 4:39 pm #279079
    Beth
    Participant

    Thanks for that tip, David!

    Here’s a screenshot of my Cron Schedules: https://snag.gy/xDpH61.jpg

    Does this help you at all?

    May 8, 2018 at 2:39 pm #279824
    Dee Nutbourne
    Moderator

    Hi Beth,

    Apologies, please could you send a screenshot of the Tools->Cron Events page?

    You can find the ‘Tools’ menu just above the Settings, with a ‘wrench’ symbol.

    Best Wishes,
    David N

    May 8, 2018 at 5:30 pm #279900
    Beth
    Participant

    Oh sorry – here you go: https://snag.gy/9wbuQ7.jpg

    May 9, 2018 at 5:35 pm #280164
    Dee Nutbourne
    Moderator

    Hi,

    It appears that the scheduled tasks for UpdraftPlus are missing.

    Please could you set the UpdraftPlus schedule to ‘manual’, save your settings, and then set it back to your desired schedule and re-save.

    Does the ‘updraft_backup’ task appear in the list of scheduled tasks?

    Best Wishes,
    David N

    May 10, 2018 at 8:33 pm #280456
    Beth
    Participant

    I think it worked! Right? https://snag.gy/6RpbNo.jpg

    Here’s a snapshot of my CronEvents…

    May 11, 2018 at 5:15 pm #280658
    Dee Nutbourne
    Moderator

    Hi,

    That appears to have worked. Please could you let me know if the backup does not run again?

    Best Wishes,
    David N

    May 16, 2018 at 5:28 pm #281598
    Beth
    Participant

    I will! It looks like it backed up on May 10th and is set to back up tomorrow.

    Thanks for all your help, David!

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