- This topic has 1 reply, 2 voices, and was last updated 6 years, 5 months ago by Dee Nutbourne.
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Posts
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Hi,
I’ve been getting continual renewal emails and messages in my wordpress admin that I’ve not renewed. However, I did back in April. What’s going on? Seems to be a problem for a lot of people?
Mary
Hi Mary,
From our records, it appears that your latest purchase was for the 2-site personal package, rather than the Unlimited package that you had purchased before.
I can see that you currently have 3 sites connected to your licenses. If you only require 2 licenses, could you let me know which sites to move to the renewed licenses?
If you require more licenses, please could you contact us via our customer support form, and we can refund the latest purchase so you can renew the needed package.
https://updraftplus.com/paid-support-requests/Best Wishes,
David N
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