renewal of account purchase

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Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • May 21, 2018 at 2:50 am #282503
    Marcus
    Participant

    Hi,

    Previously I had made purchase of the Updraft Premium Agency and expired on the 2018-06-17. When I renew it did not add a year on the expiry date(2019-06-17).

    Thanks.

    Best Regards,
    Marcus Lai

    May 21, 2018 at 10:59 am #282562
    Bryle Crodua
    Moderator

    Hi Marcus,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences so it will now expire 2019-06-17.

    Please note that our pricing tier recently changed. Rather than the ‘Developer’ package, we now offer a 35 site license (‘Agency’) and an unlimited ‘Enterprise’ package. As such, I’m afraid that the cost of the unlimited package has risen since last year.

    To upgrade, please use the coupons that we have here – https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/

    We also have published an article about the changes in our packages prices here – https://updraftplus.com/new-product-names-new-pricing-for-35-sites-new-features/

    Best Wishes,
    Bryle

    May 22, 2018 at 2:33 am #282784
    Marcus
    Participant

    Hi,

    Thanks for the info and update. During my purchase in 2017 is it a life time/ one time payment and it will not expired?

    Thanks.

    Best Regards,
    Marcus Lai

    May 22, 2018 at 9:24 am #282831
    Joachim
    Participant

    Hello😄

    I have the same issue as Marcus. Purchased new 1 year of Dropbox Sub-Folders x 12 the 15. may 2018, but it is still showing “Expired updates subscription (2018-04-27)” on “my licences”

    I hope you can help me as well😄

    User [email protected].

    Have a nice day😄

    May 23, 2018 at 8:13 am #283081
    Bryle Crodua
    Moderator

    Hi Joachim,

    I have replied to the support ticket that you sent. I believe it is fixed now.

    If you have any other questions, please reply to me there.

    Regards,
    Bryle

    May 23, 2018 at 8:21 am #283087
    Joachim
    Participant

    Yes, it is fixed😄 Thank you😄

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