Images not transferred during migration

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 24, 2018 at 12:49 pm #283459
    james9
    Participant

    Hi,

    Just migrated my site (pretty much successfully) but the images haven’t transferred across, do you have any ideas how I can fix this?

    Many thanks,

    James

    May 24, 2018 at 12:58 pm #283461
    james9
    Participant

    This is the code on the Restoration page:

    Final checks
    Looking for uploads archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads.zip
    Archive is expected to be size: 102370.3 KB: OK
    Looking for uploads archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads2.zip
    Archive is expected to be size: 106391 KB: OK
    Looking for uploads archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads3.zip
    Archive is expected to be size: 50788.6 KB: OK
    Looking for others archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-others.zip
    Archive is expected to be size: 975.5 KB: OK
    Uploads
    Unpacking backup… (backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads.zip, 100 Mb)
    /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/updraft/uploads-old: This directory already exists, and will be replaced
    /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/uploads-old: This directory already exists, and will be replaced
    Moving old data out of the way…
    Moving unpacked backup into place…
    Warning: copy(): The first argument to copy() function cannot be a directory in /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-admin/includes/class-wp-filesystem-direct.php on line 243 Error message: Could not move the files into place. Check your file permissions.
    Error data: /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/upgrade/e2858baa/uploads/et_temp -> /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/uploads/et_temp

    Restore failed…

    Error data: /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/upgrade/e2858baa/uploads/et_temp -> /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/uploads/et_temp

    May 25, 2018 at 7:31 am #283648
    james9
    Participant

    Hi,

    Any chance of having this looked into please? I see other posts have been replied to but this seems to have been missed.

    Many thanks,

    James

    May 25, 2018 at 3:12 pm #283774
    Bryle Crodua
    Moderator

    Hi James,

    Apologies for the delay.

    To help us work out the cause of your problem, can you please send us a copy of the migration log?
    You can find this log in the ‘wp-content/updraft’ directory of your new site location.
    You can send the log file as an attachment or copy the contents into an online tool (such as https://pastebin.com/ )

    Best Wishes,
    Bryle

    May 25, 2018 at 3:17 pm #283776
    james9
    Participant

    Hi Bryle,

    Thanks for the reply, there a quite a few zip files in that location, what am i looking for specifically?

    Thanks,

    James

    May 25, 2018 at 3:43 pm #283782
    james9
    Participant

    Sorry meant .txt files not .zips

    May 25, 2018 at 4:37 pm #283806
    Dee Nutbourne
    Moderator

    Hi James,

    Apologies for the delay.

    From the log, it appears that UpdraftPlus is unable to move the old files out of the way.

    Please could you check the amount of free disk quota on your hosting account?

    If the account is not full, you will need to ask your hosts/server admin to check the file permissions and ownership of the ‘wp-admin’ folder, and make sure that the PHP webuser has full access.

    Best Wishes,
    David N

    May 29, 2018 at 2:41 pm #284458
    james9
    Participant

    Hi David,

    I have spoken with the host, and they reckon there isn’t a problem with storage space?

    I just tried to manually upload the images and every single one is failing.

    Slight problem as well now is that the previous hosting has expired, when it was supposed to auto-renew.

    Thanks in advance,

    May 29, 2018 at 4:38 pm #284498
    Dee Nutbourne
    Moderator

    Hi,

    If the images are failing to be manually upload, then there is a permissions or space issue with the hosting.

    Do you receive any error messages when uploading manually?
    I would also recommend passing on any error messages to your hosts.

    Best Wishes,
    David N

    May 31, 2018 at 8:42 am #284883
    james9
    Participant

    Hi David,

    I have now got this working, by re-uploading the whole uploads directory manually, that said, the back-up is now throwing up a lot of errors.

    I have the log, but it is too large to transfer using pastebin.

    May 31, 2018 at 4:35 pm #284985
    Dee Nutbourne
    Moderator

    Hi,

    Please could you send us a copy of the log via in a support ticket:
    https://updraftplus.com/paid-support-requests/

    Best Wishes,
    David N

    June 1, 2018 at 7:46 am #285092
    james9
    Participant

    Hi David,

    I’ve sent a ticket over.

    Many thanks,

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