Renewal Notice

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  • Author
    Posts
  • June 1, 2018 at 4:45 am #285078
    Shay
    Participant

    Submitted a ticket since license renewal notice still displays after renewing developer license. Also wanted to know if there is a function to permanently disable that on site. Pretty obnoxious to include that for developers/enterprise license holders since the client sites the plugin is used on would not be the ones to renew it. Not cool and honestly made me rethink my renewal.

    June 1, 2018 at 5:41 pm #285230
    Dee Nutbourne
    Moderator

    Hi,

    I believe that you support ticket has now been responded to?

    There is not currently an option to disable the expiry notice.
    However, you can hide those notices by adding the following CSS to your site:

    .updraftupdatesnotice-updatesexpiringsoon {
display:none!important;
}

    Best Wishes,
    David N

    June 15, 2018 at 12:44 pm #287974
    supportoweb
    Participant

    Hi, I have the same problem. Renewed the license but this notice is still displaying: “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.”

    June 15, 2018 at 5:38 pm #288022
    Dee Nutbourne
    Moderator

    Hi @supportoweb,

    Apologies, it appears that the purchase was not recognised as a renewal.

    I have adjusted your licenses now. The expiry message should no longer display.

    Best Wishes,
    David N

    June 16, 2018 at 2:29 am #288084
    roy5
    Participant

    I’m seeing the same message as well:

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    But I should be fully paid up. Can you please check? Thx.

    June 16, 2018 at 3:23 pm #288155
    Bryle Crodua
    Moderator

    Hi @roy5,

    I have also done this for you now.

    Best Wishes,
    Bryle

    June 16, 2018 at 3:51 pm #288171
    roy5
    Participant

    ignore… I reconnected via the WP dashboard and it updated…

    Thanks Bryle — I’m still seeing the Dashboard notice after refreshing my wordpress session. Is there something else I need to do to get it to recognize my renewal? Thx.

    October 15, 2018 at 9:34 pm #311642
    Janice
    Participant
    This reply has been marked as private.
    October 16, 2018 at 9:42 am #311726
    Bryle Crodua
    Moderator

    Hi Janice,

    Please note that our pricing tier recently changed. Rather than the ‘Developer’ package, we now offer a 35 site license (‘Agency’) and an unlimited ‘Enterprise’ package. As such, I’m afraid that the cost of the unlimited package has risen since last year.

    If you wish to upgrade, please use the coupons that we have here – https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/

    We also have published an article about the changes in our package prices here – https://updraftplus.com/new-product-names-new-pricing-for-35-sites-new-features/

    Best Wishes,
    Bryle

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