trouble installing update to premium version

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  • This topic has 6 replies, 4 voices, and was last updated 6 years ago by mike183.
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  • June 6, 2018 at 8:41 pm #286248
    j.helix.brite
    Participant

    Hi there! I just purchased the premium version, and I was able to follow steps 1-4 of the installation instructions (had to manually unzip and add to my plugins folder, then activated it). But when I attempt to follow the link to install the new plugins, I get this error:

    Downloading update from https://updraftplus.com/?udm_action=download&slug=updraftplus&muid=1&etoken=SdL0ROreH2%2FkmIofsMY1uKsHI%2Fl5f8XVVo%2BOITTpzU8Ewe9sSganXUCwUoUhD%2By%2FtUcOValxv%2FkMt3xBqcNbD8cCpe6MHqUMP42qzhdebWAk%2Fngjq8LN%2FWc7Tts%2BIsCHnPj3PGjo3FvWIVSjGKl4f8nHYKArRKnBW8B8T36Nd%2BurfutN3pKkLrd%2BEms8c0ng&ig=/ad4e84de…

    Unpacking the update…

    Installing the latest version…

    Removing the old version of the plugin…

    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. vendor, vendor/aws, vendor/aws/aws-sdk-php, vendor/aws/aws-sdk-php/src, vendor/aws/aws-sdk-php/src/Aws, vendor/aws/aws-sdk-php/src/Aws/Common, vendor/aws/aws-sdk-php/src/Aws/Common/Credentials

    Plugin update failed.

    Here’s a screenshot, if that helps, and thanks very much for your help!

    screenshot of error message

    June 7, 2018 at 8:20 am #286326
    Bryle Crodua
    Moderator

    Hi,

    Hi,

    It appears to be a file permission issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

    The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Kind Regards,
    Bryle

    October 26, 2018 at 7:45 pm #313986
    mike183
    Participant

    I’m having the same trouble. is there a way to manually download the file and install? i can’t seem to get the permissions working right.

    October 29, 2018 at 3:41 pm #314525
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay.

    Please could you also double check the amount of available disk space on your hosting account?

    I’m afraid that we don’t have a full copy of the plugin available for download as a standard. However, if the issue is not a lack of room or file permissions, please let me know and we can send you a copy.

    Best Wishes,
    David N

    October 29, 2018 at 4:17 pm #314549
    mike183
    Participant

    Plenty of storage, it is a file permissions issue. If you can send me a copy, I would appreciate it!

    October 30, 2018 at 6:21 pm #314891
    Dee Nutbourne
    Moderator

    Hi Mike,

    I have added a download link to your account. You should be able to find the link here:
    https://updraftplus.com/my-account/downloads/

    Best Wishes,
    David N

    October 30, 2018 at 6:26 pm #314895
    mike183
    Participant
    This reply has been marked as private.
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