I paid Updraft Plus, but my dashboard says, "Your paid access to UpdraftPlus upd

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    Posts
  • July 10, 2018 at 12:58 am #292409
    Jonna
    Participant

    I paid Updraft, but my dashboard says, “Your paid access to UpdraftPlus updates for this site has expired.”

    July 10, 2018 at 7:25 am #292451
    Bryle Crodua
    Moderator

    Hi Jonna,

    From our records, it shows that your license has already expired last 2018-05-18.

    You will need to renew your license to remove the warning message and for you to continue to get updates and support from us.

    Regards,
    Bryle

    July 10, 2018 at 2:03 pm #292503
    Jonna
    Participant

    Hi Bryle,

    My subscription was paid at full price. Below is the information.

    Invoice Date: May 14, 2018
    Order Number: 280537
    Order Date: May 11, 2018

    July 10, 2018 at 5:35 pm #292564
    Dee Nutbourne
    Moderator

    Hi,

    From our records, Order #280537 was the automatic renewal for your UpdraftVault subscription.
    This order did not include a renewal for your UpdraftPlus Premium licenses.

    Apologies for the confusion. As you were not aware that the licenses had not been renewed, I can extend the renewal period and discount for you.

    Please could you open a support ticket here:

    Customer support form

    Please ask for the ticket to be assigned to David N. I can then send you an appropriate instructions to renew.

    Best Wishes,
    David N

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