License expired notce

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  • September 4, 2018 at 9:32 am #303272
    Christoph Goertz
    Participant

    Hi,

    I have renewed my Updraft subscription, but on some of my sites, the following notice is still showing:

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    Can you help out with this?

    Thanks very much in advance.

    September 4, 2018 at 3:46 pm #303350
    Bryle Crodua
    Moderator

    Hi Christoph,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Please note that our pricing tier recently changed. Rather than the ‘Developer’ package, we now offer a 35 site license (‘Agency’) and an unlimited ‘Enterprise’ package. As such, I’m afraid that the cost of the unlimited package has risen since last year.

    If you wish to upgrade, please use the coupons that we have here – https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/

    We also have published an article about the changes in our package prices here – https://updraftplus.com/new-product-names-new-pricing-for-35-sites-new-features/

    Best Wishes,
    Bryle

    September 10, 2018 at 7:15 am #304496
    Christoph Goertz
    Participant

    Hi, unfortunately, this didn’t work it seems.

    I purchased the agency tier for up to 35 sites, but currently only 10 are activated (which seems like I’m getting the Business tier).

    Could you check again please?

    September 10, 2018 at 12:03 pm #304559
    Bryle Crodua
    Moderator

    Hi Christoph,

    Apologies, it appears that one of the licences was stuck and that was causing the expired message to show. I have removed it now and the renewal message should now disappear.

    Our records also shows that you still have 20 available licences.

    Regards,
    Bryle

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