Split: Your paid access to UpdraftPlus updates for this site has expired

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  • This topic has 3 replies, 3 voices, and was last updated 6 years ago by Dee Nutbourne.
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  • October 17, 2018 at 3:27 pm #311986
    Henning
    Participant

    Hi there! I am afraid we have a similar problem on our clients side. I tried updating the plugin from the wordpress dashboard multiple times but although it claims everything worked out the expired message doesnt disappear. Can you help please?

    October 18, 2018 at 11:45 am #312172
    Bryle Crodua
    Moderator

    Hi @info2620,

    Please can you connect your site to our licence server? You can do this by entering your username and password in the “Premium/Extensions” tab. Then activate the add-ons.


    @Henning     our records shows that some of your add-on licences has already expired. Please renew your licence to remove the renewal message.

    Regards,
    Bryle

    October 19, 2018 at 5:14 pm #312468
    Henning
    Participant

    Hi @bryle, the add-on in question which wont update through the wordpress backend is called Automatic Updates and was purchased on Sept 10th.

    The Updraft Plus Account states: Order #304549 was placed on September 10, 2018 and is currently Completed.

    When I try to update in WordPress it says everything went fine but then the backend returns to the “Please purchase” Warning and also presents the link that I should go get the update.

    The other two updates “Dropbox Folders” and “Time and Scheduling” went just fine. But it seems stuck on the last one.

    Can you please check again as I made the purchase on Sept 10th. Thank you!

    October 22, 2018 at 5:56 pm #313024
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay.

    It appears that the site was stuck on some expired licences. I have removed these from your account now.

    Please could you refresh the connection?

    Best Wishes,
    David N

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