UpDraft Clone Can't Login to Dashboard

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  • December 16, 2018 at 7:48 pm #328285
    shelly3
    Participant

    Last night I cloned my site using UpdraftClone. Everything went well. I logged in and started to work. I logged out and this morning I went to login with my login and password and it said the password was incorrect. So I tried a few more times and then got locked out since I have login lockdown.

    I remembered I had a one time login link in the email you sent so I clicked the link and got into the dashboard. I decided to change my password to something shorter. I clicked save and logged out. I tried to log in and it said that I’ve had too many attempts from my IP address and I had to wait.

    This time I know the password is correct, I know I waited the amount of time for the login lockdown to clear but I still can’t get in.

    I have two questions, why isn’t my login name and password working, when I know it’s right?

    And two how would I shut off the login lockdown plugin?

    Thanks

    Shelly Olson

    December 17, 2018 at 5:03 pm #328537
    Bryle Crodua
    Moderator

    Hi Shelly,

    I just want to confirm, are you having issues logging in to your UpdraftPlus.com account?
    If so, are you copy and pasting your username and password? Have already tried resetting the password?

    Regards,
    Bryle

    December 17, 2018 at 5:55 pm #328560
    shelly3
    Participant

    No, I was having problems logging into my cloned site on UpdraftClone but it was one of my plugins that seemed to be the problem. I turned that plugin off and now that problem is resolved.

    Thanks.

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