plugin renewed, but still showing message to renew

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 17, 2018 at 6:41 am #328404
    Muhammad Riyaz
    Participant

    Hi,

    I have renewed this plugin and still showing renew warning message on my websites. Also not showing plugin updates. How can I update this plugin?

    Thanks,

    December 17, 2018 at 8:04 am #328423
    Lucas
    Participant

    I am having the same issue

    December 17, 2018 at 8:11 am #328427
    Muhammad Riyaz
    Participant

    found myself below solution:

    wordpress dashboard -> settings -> updraftplus backups -> premium/extensions -> connect to updraft account again with your email and password. Then able to update to new version.

    December 17, 2018 at 9:45 am #328434
    Lucas
    Participant

    that does not work for me keeps saying my prescription is expired

    December 17, 2018 at 6:17 pm #328573
    info2481
    Participant

    Same problem here. Premium / extension sees plugin is assigned but update link does not work. Mine is for Backblaze support and my license shows active on updraftplus.com site. The problem has existed for 3 months so far. WTF?

    December 18, 2018 at 8:35 am #328758
    hallo15
    Participant

    Same here.

    December 18, 2018 at 9:12 am #328768
    hisbackup
    Participant

    I’m having the same issue.

    December 18, 2018 at 9:56 am #328778
    Petur
    Participant

    I renewed my license on Dec 4, 2018. All my sites still saying that I need to renew. I have “reconnected” to no avail. Apparently I am not the only one with this issue. Why is no one from UPDRAFT responding with a solution?

    December 19, 2018 at 6:56 pm #329290
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay.


    @Petur    , I have adjusted the licences to reflect the renewal.

    @hisbackup It appears that some of your licences were out of sync. I have corrected this.


    @hallo15     Your licences appear to be correct. Please could you refresh the connection to your account via the Premium/Extensions tab?


    @info2481     Your licences appear to be correct. Please could you refresh the connection to your account via the Premium/Extensions tab?


    @Lucas     Your licences appear to be correct. Please could you refresh the connection to your account via the Premium/Extensions tab?

    Best Wishes,
    David N

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