- This topic has 8 replies, 3 voices, and was last updated 5 years, 10 months ago by dencor1041.
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I have been using UpdraftPlus successfully for backups, no problems. Just purchased Clone, but am unsuccessful getting it to work. I started the process and left it overnight. It seems to get stuck and when I check on my Updraft account it shows my 2 attempts and says “waiting to receive site data”. I looked at the logs but they are greek to me. I’m not sure where to go from here?? thanks. denise
Hi,
Please could you send us a copy of the latest backup log? This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.
Best Wishes,
BryleHi Denise,
Apologies for the delay.
I’m afraid that the files that you linked to are not the UpdraftPlus backup logs, but the backup itself and a server log. I have made those links private
The backup logs are available from the UpdraftPlus WP Admin page, under the Backup/Restore tab.
For each recorded backup, you should see a button called ‘View Log’.Best Wishes,
David NHi,
It appears that there is a problem with ZipArchive (a.k.a. php-zip) on the server.
This is a zipping engine that UpdraftPlus uses to create the zip files.As such, the backup has to switch to an alternative, much slower zipping engine. This is causing the errors and long backup times.
Please could you contact your hosts/server admin, and ask them to check if ZipArchive is correctly installed and active on the server?
Best Wishes,
David N
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