Errors in zip file

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  • December 31, 2018 at 4:06 am #332206
    inspiration
    Participant

    Hello,

    We are a new paid customer and I chose Updraft because it has the capability of sending backups remotely. We’re trying to migrate a large site to our servers, and the existing host provider is out of disk space and not cooperative. (refuses cpanel login, etc)

    We’re sending the backup to a Google drive with plenty of space, yet we are getting zip file warnings such as the below.

    It seems that most of them are jpgs. How stable will this backup be? Might there be just some missing images, which we can replace manually?

    ~~~~~~~~~~~~~~~~~~~

    0022.234 (0) Binary zip: error (code: 14 – look it up in the Diagnostics section of the zip manual at https://infozip.sourceforge.net/FAQ.html#error-codes for interpretation… and also check that your hosting account quota is not full)
    0024.331 (0) The attempt to close the zip file returned an error (). List of files we were trying to add follows (check their permissions).
    0024.331 (0) File: uploads/2017/07/June2017-150×70.jpg (exists: 1, is_readable: 1 size: 4454)
    0024.331 (0) File: uploads/2017/07/SampleReport_Final.pdf (exists: 1, is_readable: 1 size: 1405455)
    0024.332 (0) File: uploads/2017/07/blog-featured-image.png (exists: 1, is_readable: 1 size: 514819)
    0024.332 (0) File: uploads/2017/07/blog-featured-image-150×150.png (exists: 1, is_readable: 1 size: 51957)
    0024.332 (0) File: uploads/2017/07/blog-featured-image-300×161.png (exists: 1, is_readable: 1 size: 114433)

    December 31, 2018 at 4:07 am #332207
    inspiration
    Participant

    Here are the stats… It’s not quite as large as I thought.

    Why do we continue to get these zip errors do you suppose?

    Stats before work:
    Plugins: 135.1 MB count
    Themes: 12.1 MB count
    Uploads: 286.6 MB count
    Others: 3.9 MB count

    This is the Google Drive info, from the log:

    0031.203 (0) Cloud backup selection (1/1): googledrive with instance (1/1) (last)
    0031.204 (0) Beginning dispatch of backup to remote (googledrive) (instance identifier s-110c5848d55910daa34b1acfd7de1958)
    0032.073 (0) Google Drive quota usage: used=4054.2 MB, total=102400 MB, available=98345.8 MB

    I also see this:

    0024.723 (0) Error: makezip_addfiles returned false
    0024.724 (0) makezip_addfiles(UpdraftPlus_BinZip) apparently failed (file=backup_2018-12-30-2252_SVN_Rock_Advisors_Inc_Brokerag_df12baecb7f2-uploads.zip.tmp, type=uploads, size=195808465) – retrying with PclZip
    0024.745 (0) backup_2018-12-30-2252_SVN_Rock_Advisors_Inc_Brokerag_df12baecb7f2-uploads.zip.tmp: Zip file already exists, with 1966 files
    0024.841 (0) Total entities for the zip file: 102 directories, 3433 files (0 skipped as non-modified), 286.6 MB
    0024.842 (0) Only one archive required (UpdraftPlus_PclZip) – will attempt to do in single operation (data: 293502.9 KB, split: 409600 KB)

    How do I find out how stable it is?

    December 31, 2018 at 5:04 am #332217
    inspiration
    Participant

    I apologize for multiple posts, but add’l info may benefit –

    This time I downloaded each file individually to my hard drive, and all zip files seem stable except for the uploads. The uploads zip gave a windows error and I couldn’t view the contents. Since we’re not allowed FTP access, I’ve installed a file manager and will manually upload this folder in question. *All* files under wp-content are included in the other split backup files, correct? And uploads zip *only* contains the contents of the uploads folder under wp-content, correct?

    I just don’t want to miss anything that we’ll run into trouble with later.

    Please let me know if you’re familiar with the error in the log, and based on the info, can we consider this to be stable with the exception of uploads? What would you recommend, or do if in the same situation?

    Thanks so much in advance for your response –
    Heather Mc

    December 31, 2018 at 1:10 pm #332304
    Dee Nutbourne
    Moderator

    Hi Heather,

    The zip error that you are seeing in the log is because the server is out of disk space.
    Before the backup can be uploaded, UpdraftPlus has to create the backup files on the server. If there is not enough room, the zip will fail to close. This is also why the Uploads backups are corrupted and will not open.

    As the hosts are not cooperative, you can try taking a backup of the Uploads section only.
    First, delete any unfinished from the site, to free up room on the server.

    With the manual route, yes, the Uploads backup files only contain the contents of the wp-content/uploads folder.
    All other content in wp-content is contained in ‘Plugins’, ‘Themes’ and ‘Other’.

    Best Wishes,
    David N

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