Paid access warning even I did renovation some days ago

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  • January 15, 2019 at 12:19 pm #337708
    Fery
    Participant

    Hi,

    Days ago I renewed my updraft plus license (Premium – the whole package), bu WordPress in all of my pages stil says: “Your paid access to UpdraftPlus updates for this site will soon expire. To retain your access, and maintain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

    Plugin is up to date: v.2.16.3.24

    Now I’m a bit worried since I have UP in many pages…

    Regards,
    Fery

    January 15, 2019 at 5:46 pm #337818
    Dee Nutbourne
    Moderator

    Hi Fery,

    Apologies, according to our records, your latest purchase was for the 35-site Agency licence.
    As such, your unlimited licence was not renewed.

    Please could you open a support ticket and ask for it to be assigned to David N:
    https://updraftplus.com/paid-support-requests/

    I can then create a custom coupon to allow you to renew your unlimited licence without overpaying.

    Best Wishes,
    David N

    January 15, 2019 at 8:21 pm #337865
    Fery
    Participant

    Hi David,

    Ok, I asked for your assignment in the support request.

    I don’t really understand what happen, it’s not the first time I renew my license for the unlimited licence, but never had any problem. I definitely did not ask for a Agency licence!? I also always got the 40% off discount for renewal.

    Thank for your help,

    Fery

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