Now I can not download your plugin.

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    Posts
  • January 22, 2019 at 11:00 am #340278
    Nicolas
    Participant

    I did not understand why I was receiving reminder emails for renewal. Now I can not download your plugin.

    LICENCE
    UpdraftPlus : All addons
    You’ve got it UpdraftPlus Premium : brings access to all UpdraftPlus add-ons and support.
    Active: unlimited entitlement.
    Update subscription expires: 2020-02-06

    DOWNLOAD
    No downloads available yet.

    January 22, 2019 at 4:29 pm #340403
    Bryle Crodua
    Moderator

    Hi Nicolas,

    Apologies, it must have been affected with our pricing tier change. I will ask my colleague to fix it.

    Please note that the Developer package (now called ‘Agency’ no longer includes unlimited licenses (now 35 licenses). For unlimited licenses, we now offer the Enterprise package. However, you can still get 40% discount on your renewal if you upgrade to Enterprise licence.

    Regards,
    Bryle

    February 15, 2019 at 2:22 pm #348856
    Nicolas
    Participant

    My license expires in 2020 because I had renewed it in advance. You can not change the conditions en route and in such an arbitrary way. How should I do now to download the plugin I paid?

    February 15, 2019 at 4:53 pm #348935
    Bryle Crodua
    Moderator

    Hi Nicolas,

    Please can you open a support ticket here – https://updraftplus.com/paid-support-requests/

    Thanks,
    Bryle

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