Google Drive backup issue – need to authorize

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 22, 2019 at 11:25 pm #340558
    Fiavvek
    Participant

    Hello,

    I am trying to use UpdraftPlus to create a backup to Google Drive and am coming up against:

    Have not yet obtained an access token from Google – you need to authorise or re-authorise your connection to Google Drive. (cURL error 7: Failed to connect to auth.updraftplus.com port 443: Connection refused) (http_request_failed)

    Log file snippet reads:

    0140.446 (0) Cloud backup selection (1/1): googledrive with instance (1/1) (last)
    0140.450 (0) Beginning dispatch of backup to remote (googledrive) (instance identifier **** )
    0140.596 (0) ERROR: Have not yet obtained an access token from Google (has the user authorised?) (cURL error 7: Failed to connect to auth.updraftplus.com port 443: Connection refused) (http_request_failed)
    0140.598 (0) An error condition has occurred for the first time during this job

    I have tried following the solutions on this forum such as removing the backup, wiping settings and so on but am still coming with nothing. Do you have any ideas or anything I can provide to help come to a resolution for this?

    Many thanks,
    —
    Fiavvek

    January 23, 2019 at 7:14 pm #340910
    Dee Nutbourne
    Moderator

    Hi,

    Apologies, it appears that the UpdraftPlus Google Drive app is refusing the connection from your site.

    Please could you try entering your site’s IP address int the following form:
    https://updraftplus.com/unblock-ip-address/

    Then reauthenticate with Google Drive and attempt a new backup.

    Best Wishes,
    David N

    January 24, 2019 at 11:13 pm #341401
    Fiavvek
    Participant

    Still getting the same issue… Now it will not even let me log in to the UpdraftPlus plugin so I can’t even try to back anything up!

    January 25, 2019 at 4:43 pm #341660
    Bryle Crodua
    Moderator

    Hi,

    What error do you get when logging in to your site? Can you also try asking your host/server admin to check on the PHP error?

    Regards,
    Bryle

    January 28, 2019 at 12:30 am #342206
    Fiavvek
    Participant

    I am getting “cURL error 7: Failed to connect to updraftplus.com port 443: Connection refused” when trying to log on using the updraftplus plugin. Not even using the backup function at all (I have disabled the google drive option now). It seems to me that it is a failure of communication of my server with UpdraftPlus… Will have to look into it in a bit more depth at some point and dig into your source code.

    January 28, 2019 at 2:22 pm #342386
    Bryle Crodua
    Moderator

    Hi,

    cURL error 7 is a ‘failed to connect’ error. The error indicates that the network that UpdraftPlus is attempting to connect to is unreachable. This shows that the connection isn’t being blocked, but is failing to reach the UpdraftPlus.com servers.

    Can you try to check with your host please?

    Best Wishes,
    Bryle

    January 28, 2019 at 9:47 pm #342557
    Fiavvek
    Participant

    I am seeing “PHP Warning: fopen(photography-portfolio/photography-portfolio.php): failed to open stream: No such file or directory in /srv/birdwoman.net/public/htdocs/wp-includes/functions.php on line 4848, referrer: https://birdwoman.net/wp-admin/options-general.php?page=updraftplus”

    I am trying to use it on the Birdwoman.net site as you may have guessed and a different plugin I am using is the photography-portfolio one as that allows us to have a nice gallery.

    This is despite me setting the permissions correctly as far as I can tell…

    January 29, 2019 at 3:31 pm #342790
    Bryle Crodua
    Moderator

    Hi,

    When or where does the error appear? Please can you send us a screenshot? Please use this online tool https://snag.gy/ to take screenshots and post the link here.

    Regards,
    Bryle

    January 29, 2019 at 5:12 pm #342828
    Fiavvek
    Participant

    https://snag.gy/Y5rTVq.jpg – it is obtained quite literally when I try to log in with the UpdraftPlus plugin. Sorry to not be clear…

    Hopefully that screenshot will help clarify things!

    February 6, 2019 at 11:47 pm #345843
    Fiavvek
    Participant

    Any joy with this Bryle?

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