Renewed licence – getting "paid access expired" on many sites

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  • April 15, 2019 at 11:57 pm #376401
    Richard
    Participant

    Hi there,

    I have renewed my license for Updraft, but I am still getting a nag message on many of my sites…

    “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.”

    The license that has expired was for the “Premium – Developer” Updraft (Order # 272425), and the new license is for “Premium – Enterprise” (Order # 366513).

    Is there anything we can do to resolve this? It seems like some others are having this issue, and the old license just needs to be removed from my account.

    Thanks for any/all help with this! :)

    April 16, 2019 at 8:51 pm #376858
    Bryle Crodua
    Moderator

    Hi,

    Apologies, it appears that our system did not recognise your purchase as a renewal.
    I have adjusted your licences now and the message should now disappear.

    Regards,
    Bryle

    April 16, 2019 at 9:07 pm #376871
    Richard
    Participant

    Thank you Bryle!

    I can confirm – the nag message is now gone!

    Regards,
    Richard

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