License renewed but still getting the warning message

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • June 21, 2019 at 5:32 pm #402879
    Diego
    Participant

    Hi,

    I have renewed my license but in some of my sites I still get the warning message at the top saying: “Your paid access to UpdraftPlus updates for this site will soon expire. To retain your access, and maintain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.”

    Best regards
    Diego

    June 21, 2019 at 6:09 pm #402905
    Diego
    Participant
    This reply has been marked as private.
    June 22, 2019 at 6:03 pm #403177
    Bryle Crodua
    Moderator

    Hi Diego,

    Can you provide us with the email address that is associated with your UpdraftPlus account please?

    Regards,
    Bryle

    June 23, 2019 at 8:40 pm #403419
    Diego
    Participant
    This reply has been marked as private.
    June 23, 2019 at 8:47 pm #403422
    Robert.karnes
    Participant

    Same problem. Also, my renewal shows 1 year from today instead of 1 year added to my license. This shorts me about a month.
    Order Number 403373

    June 24, 2019 at 5:35 pm #403723
    Bryle Crodua
    Moderator

    Hi Diego and Robert,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Also the correct license expiration date can be found the “Licences” tab.

    Regards,
    Bryle

    June 24, 2019 at 5:44 pm #403726
    Diego
    Participant

    Hi Bryle,

    The renewal message have disappeared from the affected sites.

    Thank you!

    Regards,
    Diego

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Viewing 7 posts - 1 through 7 (of 7 total)
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