Migration Failure

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 2, 2019 at 8:16 pm #418493
    Timothy Frank
    Participant

    Hello – I have a site https://helicontv.com. I was trying to migrate it to https://roberttullierproductions.com and it keeps failing and destroyed the existing roberttullierproductions.com site.
    I backed up roberttullierproductions.com and then made a clean WordPress install loaded the updraft plugin and migrated the site as per your instructions. The migration failed 4 different times. I finally went to restore the original RTP site, and it is destroyed.

    Please advise.

    Thanks… Tim

    August 2, 2019 at 9:51 pm #418519
    Carolyn
    Participant

    Hi Tim – I was having the same crisis yesterday. See this link for the discussion that Mark and I were posting. Mark noted that we are both using Elegant Themes (I’m using Divi). He successfully restored another site that also is using Elegant Theme so it may be a false flag but I was wondering what theme you’re using.

    Failure to restore

    August 2, 2019 at 9:58 pm #418526
    Timothy Frank
    Participant

    Hi Carolyn, Both these sites are using Brooklyn by United Themes

    August 2, 2019 at 11:26 pm #418537
    Carolyn
    Participant

    Thanks, Tim. Did you happen to see the error I posted in the other thread. Do you see any other common threads to yours? Once the migration failed, everything crashed so I couldn’t get my hands on a log for more detail.

    August 3, 2019 at 3:56 pm #418723
    Bryle Crodua
    Moderator

    Hi Carolyn,

    To help us work out the cause of your problem, can you please send us a copy of the migration log?
    You can find this log in the ‘wp-content/updraft’ directory of your new site location.
    You can send the log file as an attachment or copy the contents into an online tool (such as https://pastebin.com/ )

    Best Wishes,
    Bryle

    August 3, 2019 at 5:20 pm #418741
    Timothy Frank
    Participant

    Hi Carolyn – it seems as though I had the exact same error you did.
    ********************************************************************************************************************
    Error: Failed to delete working directory after restoring. (/home/bobtullier/public_html/wp-content/upgrade/7fc4bd3d)
    Files found:
    * uploads
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-others2.zip, 101 MB)
    Unzip progress: 95 out of 95 files (101.6 MB, uploads/Still-assets/Still-elements/Stills Jobs/Pat Lobb 4.jpg)
    Cleaning up rubbish…
    Error: Failed to delete working directory after restoring. (/home/bobtullier/public_html/wp-content/upgrade/dcebe711)
    Files found:
    * uploads
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-others3.zip, 133.6 MB)
    The site is experiencing technical difficulties.
    ********************************************************************************************************************

    Another thing I noticed that updraft did not even come close to unpacking the files. When I logged into the server 95% of the files were actually missing besides the corrupted database.

    Tim

    August 3, 2019 at 5:21 pm #418743
    Timothy Frank
    Participant

    entire restoration log:
    ****************************************************

    UpdraftPlus Restoration: Progress
    Final checks
    Looking for db archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-db.gz
    Archive is expected to be size: 1841.3 KB: OK
    Looking for plugins archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-plugins.zip
    Archive is expected to be size: 48919.1 KB: OK
    Looking for themes archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-themes.zip
    Archive is expected to be size: 19486.1 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others.zip
    Archive is expected to be size: 103915.5 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others2.zip
    Archive is expected to be size: 103448.3 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others3.zip
    Archive is expected to be size: 136844.9 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others4.zip
    Archive is expected to be size: 173975.6 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others5.zip
    Archive is expected to be size: 113040.9 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others6.zip
    Archive is expected to be size: 102014.3 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others7.zip
    Archive is expected to be size: 103152 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others8.zip
    Archive is expected to be size: 102504 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others9.zip
    Archive is expected to be size: 114142.9 KB: OK
    Looking for others archive: file name: backup_2019-08-03-0811_HeliconTV_f78bd1431056-others10.zip
    Archive is expected to be size: 0.2 KB: OK
    Will not delete any archives after unpacking them, because there was no cloud storage for this backup
    Database
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-db.gz, 1.8 Mb)
    Restoring the database (on a large site this can take a long time – if it times out (which can happen if your web hosting company has configured your hosting to limit resources) then you should use a different method, such as phpMyAdmin)…
    Enabling Maintenance mode…
    Backup created by: 2.16.16.24
    Backup of: https://www.helicontv.com
    Site home: https://www.helicontv.com
    Content URL: https://www.helicontv.com/wp-content
    Uploads URL: https://www.helicontv.com/wp-content/uploads
    Old table prefix: wp_
    Site information: multisite = 0
    New table prefix: wp_
    Processing table (MyISAM): wp_options
    Uploads path (/home/HeliconTV/public_html/uploads-3) does not exist – resetting ()
    Search and replacing table: wp_options: rows: 85775
    Searching and replacing reached row: 5000
    Searching and replacing reached row: 10000
    Searching and replacing reached row: 15000
    Searching and replacing reached row: 20000
    Searching and replacing reached row: 25000
    Searching and replacing reached row: 30000
    Searching and replacing reached row: 35000
    Searching and replacing reached row: 40000
    Searching and replacing reached row: 45000
    Searching and replacing reached row: 50000
    Searching and replacing reached row: 55000
    Searching and replacing reached row: 60000
    Searching and replacing reached row: 65000
    Searching and replacing reached row: 70000
    Searching and replacing reached row: 75000
    Searching and replacing reached row: 80000
    Searching and replacing reached row: 85000
    Processing table (MyISAM): wp_users
    Search and replacing table: wp_users: rows: 3
    Processing table (MyISAM): wp_usermeta
    Search and replacing table: wp_usermeta: rows: 75
    Processing table (MyISAM): wp_commentmeta
    Search and replacing table: wp_commentmeta: rows: 0
    Processing table (MyISAM): wp_comments
    Search and replacing table: wp_comments: rows: 5
    Processing table (MyISAM): wp_links
    Search and replacing table: wp_links: rows: 7
    Processing table (MyISAM): wp_postmeta
    Database queries processed: 50 in 12.53 seconds
    Search and replacing table: wp_postmeta: rows: 52
    Processing table (MyISAM): wp_posts
    Search and replacing table: wp_posts: rows: 373
    Processing table (MyISAM): wp_term_relationships
    Skipping this table: data in this table (wp_term_relationships) should not be search/replaced
    Processing table (MyISAM): wp_term_taxonomy
    Search and replacing table: wp_term_taxonomy: rows: 19
    Processing table (MyISAM): wp_termmeta
    Search and replacing table: wp_termmeta: rows: 0
    Processing table (MyISAM): wp_terms
    Search and replacing table: wp_terms: rows: 19
    Processing table (MyISAM): wp_contactformmaker
    Search and replacing table: wp_contactformmaker: rows: 10
    Processing table (InnoDB): wp_contactformmaker_blocked
    Search and replacing table: wp_contactformmaker_blocked: rows: 0
    Processing table (MyISAM): wp_contactformmaker_submits
    Search and replacing table: wp_contactformmaker_submits: rows: 371
    Processing table (MyISAM): wp_contactformmaker_themes
    Search and replacing table: wp_contactformmaker_themes: rows: 37
    Processing table (MyISAM): wp_contactformmaker_views
    Search and replacing table: wp_contactformmaker_views: rows: 8
    Processing table (MyISAM): wp_eo_events
    Search and replacing table: wp_eo_events: rows: 1
    Processing table (MyISAM): wp_eo_venuemeta
    Search and replacing table: wp_eo_venuemeta: rows: 5
    Processing table (MyISAM): wp_gigpress_artists
    Search and replacing table: wp_gigpress_artists: rows: 1
    Processing table (MyISAM): wp_gigpress_shows
    Search and replacing table: wp_gigpress_shows: rows: 1
    Processing table (MyISAM): wp_gigpress_tours
    Search and replacing table: wp_gigpress_tours: rows: 0
    Processing table (MyISAM): wp_gigpress_venues
    Database queries processed: 100 in 13.63 seconds
    Search and replacing table: wp_gigpress_venues: rows: 1
    Processing table (MyISAM): wp_icwp_wpsf_ip_lists
    Search and replacing table: wp_icwp_wpsf_ip_lists: rows: 0
    Processing table (MyISAM): wp_icwp_wpsf_reporting
    Search and replacing table: wp_icwp_wpsf_reporting: rows: 879
    Processing table (MyISAM): wp_icwp_wpsf_sessions
    Search and replacing table: wp_icwp_wpsf_sessions: rows: 1
    Processing table (MyISAM): wp_icwp_wpsf_statistics
    Search and replacing table: wp_icwp_wpsf_statistics: rows: 10
    Processing table (MyISAM): wp_icwp_wpsf_user_management
    Search and replacing table: wp_icwp_wpsf_user_management: rows: 1
    Processing table (MyISAM): wp_leafletmapsmarker_layers
    Search and replacing table: wp_leafletmapsmarker_layers: rows: 1
    Processing table (MyISAM): wp_leafletmapsmarker_markers
    Search and replacing table: wp_leafletmapsmarker_markers: rows: 0
    Processing table (MyISAM): wp_mclean_refs
    Search and replacing table: wp_mclean_refs: rows: 69
    Processing table (MyISAM): wp_mclean_scan
    Search and replacing table: wp_mclean_scan: rows: 282
    Processing table (MyISAM): wp_media_file_manager_log
    Search and replacing table: wp_media_file_manager_log: rows: 0
    Processing table (MyISAM): wp_odb_logs
    Search and replacing table: wp_odb_logs: rows: 0
    Processing table (MyISAM): wp_revslider_css
    Search and replacing table: wp_revslider_css: rows: 109
    Processing table (MyISAM): wp_revslider_layer_animations
    Search and replacing table: wp_revslider_layer_animations: rows: 0
    Processing table (MyISAM): wp_revslider_navigations
    Search and replacing table: wp_revslider_navigations: rows: 0
    Processing table (MyISAM): wp_revslider_sliders
    Search and replacing table: wp_revslider_sliders: rows: 5
    Processing table (MyISAM): wp_revslider_slides
    Search and replacing table: wp_revslider_slides: rows: 15
    Processing table (MyISAM): wp_revslider_static_slides
    Search and replacing table: wp_revslider_static_slides: rows: 0
    Processing table (MyISAM): wp_smush_dir_images
    Disabling Maintenance mode…
    Search and replacing table: wp_smush_dir_images: rows: 0
    Finished: lines processed: 149 in 14.08 seconds
    Cleaning up rubbish…
    Database search and replace: replace https://www.helicontv.com in backup dump with https://roberttullierproductions.com
    Database search and replace: replace https://www.helicontv.com in backup dump with https://roberttullierproductions.com
    Database search and replace: replace https://www.helicontv.com in backup dump with https://roberttullierproductions.com
    Database search and replace: replace https://www.helicontv.com in backup dump with https://roberttullierproductions.com
    Search and replacing table: wp_commentmeta: already done
    Search and replacing table: wp_comments: already done
    Search and replacing table: wp_contactformmaker: already done
    Search and replacing table: wp_contactformmaker_blocked: already done
    Search and replacing table: wp_contactformmaker_submits: already done
    Search and replacing table: wp_contactformmaker_themes: already done
    Search and replacing table: wp_contactformmaker_views: already done
    Search and replacing table: wp_eo_events: already done
    Search and replacing table: wp_eo_venuemeta: already done
    Search and replacing table: wp_gigpress_artists: already done
    Search and replacing table: wp_gigpress_shows: already done
    Search and replacing table: wp_gigpress_tours: already done
    Search and replacing table: wp_gigpress_venues: already done
    Search and replacing table: wp_icwp_wpsf_ip_lists: already done
    Search and replacing table: wp_icwp_wpsf_reporting: already done
    Search and replacing table: wp_icwp_wpsf_sessions: already done
    Search and replacing table: wp_icwp_wpsf_statistics: already done
    Search and replacing table: wp_icwp_wpsf_user_management: already done
    Search and replacing table: wp_leafletmapsmarker_layers: already done
    Search and replacing table: wp_leafletmapsmarker_markers: already done
    Search and replacing table: wp_links: already done
    Search and replacing table: wp_mclean_refs: already done
    Search and replacing table: wp_mclean_scan: already done
    Search and replacing table: wp_media_file_manager_log: already done
    Search and replacing table: wp_odb_logs: already done
    Search and replacing table: wp_options: already done
    Search and replacing table: wp_postmeta: already done
    Search and replacing table: wp_posts: already done
    Search and replacing table: wp_revslider_css: already done
    Search and replacing table: wp_revslider_layer_animations: already done
    Search and replacing table: wp_revslider_navigations: already done
    Search and replacing table: wp_revslider_sliders: already done
    Search and replacing table: wp_revslider_slides: already done
    Search and replacing table: wp_revslider_static_slides: already done
    Search and replacing table: wp_smush_dir_images: already done
    Search and replacing table: wp_term_relationships: already done
    Search and replacing table: wp_term_taxonomy: already done
    Search and replacing table: wp_termmeta: already done
    Search and replacing table: wp_terms: already done
    Search and replacing table: wp_usermeta: already done
    Search and replacing table: wp_users: already done
    Tables examined: 40
    Rows examined: 88135
    Changes made: 65
    SQL update commands run: 64
    Errors: 0
    Time taken (seconds): 9.012
    Plugins
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-plugins.zip, 47.8 MB)
    Unzip progress: 1316 out of 11153 files (122 B, plugins/wp-simple-firewall/templates/php/index_header.php)
    Unzip progress: 2317 out of 11153 files (10.4 MB, plugins/wp-simple-firewall/templates/php/notices/rate-plugin.php)
    Unzip progress: 3318 out of 11153 files (26 MB, plugins/wp-simple-firewall/src/lib/src/Modules/IPs/BotTrack/Base.php)
    Unzip progress: 4319 out of 11153 files (41.2 MB, plugins/ut-portfolio/assets/vendor/lightGallery/js/lightgallery-all.min.old)
    Unzip progress: 5320 out of 11153 files (45.5 MB, plugins/updraftplus/vendor/aws/aws-sdk-php/src/Aws/Common/Facade/FacadeInterface.php)
    Unzip progress: 6321 out of 11153 files (61.5 MB, plugins/contact-form-builder/languages/contact_form_maker-eo_EO.mo)
    Unzip progress: 7322 out of 11153 files (71.4 MB, plugins/revslider-old/admin/assets/imports/concept/slide1.jpg)
    Unzip progress: 8323 out of 11153 files (85 MB, plugins/revslider/public/assets/assets/svg/image/ic_grid_off_24px.svg)
    Unzip progress: 9324 out of 11153 files (90.7 MB, plugins/revslider/public/assets/assets/svg/device/ic_signal_wifi_2_bar_lock_24px.svg)
    Unzip progress: 10325 out of 11153 files (108.9 MB, plugins/updraftplus.old/vendor/rackspace/php-opencloud/lib/OpenCloud/Common/Exceptions/HttpUnauthorizedError.php)
    Unzip progress: 11153 out of 11153 files (120.7 MB, plugins/updraftplus.old/css/updraftplus-tour.min.css)
    Moving old data out of the way…
    Moving unpacked backup into place…
    Cleaning up rubbish…
    Disabled this plugin: W3 Super Cache: re-activate it manually when you are ready.
    Themes
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-themes.zip, 19 MB)
    Unzip progress: 920 out of 920 files (29.4 MB, themes/brooklyn/admin/assets/xml/unzip/demo_eight_b.xml)
    Moving old data out of the way…
    Moving unpacked backup into place…
    Cleaning up rubbish…
    Others
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-others.zip, 101.5 MB)
    Unzip progress: 562 out of 588 files (101.4 MB, uploads/2015/11/Helicon-Graphic-Items.zip)
    Unzip progress: 588 out of 588 files (103.3 MB, uploads/2015/11/Uses-Page-1920×1080-5-2-300×169.jpg)
    Cleaning up rubbish…
    Error: Failed to delete working directory after restoring. (/home/bobtullier/public_html/wp-content/upgrade/7fc4bd3d)
    Files found:
    * uploads
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-others2.zip, 101 MB)
    Unzip progress: 95 out of 95 files (101.6 MB, uploads/Still-assets/Still-elements/Stills Jobs/Pat Lobb 4.jpg)
    Cleaning up rubbish…
    Error: Failed to delete working directory after restoring. (/home/bobtullier/public_html/wp-content/upgrade/dcebe711)
    Files found:
    * uploads
    Unpacking backup… (backup_2019-08-03-0811_HeliconTV_f78bd1431056-others3.zip, 133.6 MB)
    The site is experiencing technical difficulties.

    August 5, 2019 at 8:05 am #419092
    Bryle Crodua
    Moderator

    Hi Carolyn,

    It appears that the migration process is timed out or killed off while processing the other.zip. Could you try to check the contents of the others.zip backups and see if there are any large files in it that causes the process to halt?

    Could you also ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the migration process to halt.

    Regards,
    Bryle

    August 5, 2019 at 7:00 pm #419331
    Timothy Frank
    Participant

    Hi Bryle – I believe you are confusing Carolyn and my thread, even though they are the same issue. I own my own servers – which PHP log would like info from ? What do you classify as a “large” site. My uploads folder is around 1 GIG.

    Thanks… Tim

    August 5, 2019 at 7:10 pm #419337
    Carolyn
    Participant

    The Others.zip is only 2.5mb. I was able to restore all of the individual zip files (including the others.zip) without an issue. The problem occurred when migrating the database from one domain to another.

    The host does not archive error logs and only keeps for a few hours. I’ve turned on archiving–of course, I’m not trying the restore again as I’ve already migrated the site by hand.

    According to the information posted by the others having issues, we all have different hosting setups.

    August 5, 2019 at 7:32 pm #419341
    Timothy Frank
    Participant

    From my (Tim) log file….
    **********************************
    [Fri Aug 02 11:55:50.415111 2019] [core:error] [pid 18879] [client 71.208.82.230:56198] End of script output before headers: admin-ajax.php, referer: https://www.helicontv.com/wp-admin/options-general.php?page=updraftplus&tab=backups
    [Fri Aug 02 11:55:56.701852 2019] [core:error] [pid 18894] [client 71.208.82.230:56200] End of script output before headers: admin-ajax.php, referer: https://www.helicontv.com/wp-admin/options-general.php?page=updraftplus&tab=backups
    [Fri Aug 02 11:56:06.512840 2019] [core:error] [pid 18535] [client 71.208.82.230:56209] End of script output before headers: admin-ajax.php, referer: https://roberttullierproductions.com/wp-admin/options-general.php?page=updraftplus&tab=addons

    August 10, 2019 at 5:38 pm #421031
    Mark
    Participant

    Timothy, did anything more happen here or is the problem still there? I was helping support on this in another thread a week ago but had to stop. I have this problem on one site so far, but other sites that are similar seem to be unaffected. Site sizes are not very large. Problem is limited to the recovery of the database file only. All other zipped up archives irrespective of size unzip and load ok on restore. I noted in my case that saving the MySQL file from within the hosting it was 8.5MB and from Updraftplus database archive it was 3.2MB. That might just be the compression. The support person looking at a site I set up for them to demo the problem (which they did and crashed the site, so they have seen what we are seeing), they thought that the database file was incomplete, some tables were missing. I will try to pick this up again next week if it is still a problem.

    August 20, 2019 at 2:47 pm #424505
    Mark
    Participant

    https://updraftplus.com/forums/topic/failure-to-restore/ See this item for an update.
    Support have now passed this problem to Development. It looks to be a bug introduced in the latest version of Updraftplus. The previous version works ok. Anticipate it will be fixed in the next release. – Mark

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