Updraft Clone Failed Restoration

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  • This topic has 3 replies, 2 voices, and was last updated 5 years ago by Bryle Crodua.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 22, 2019 at 8:17 pm #449079
    Michael Holden
    Participant

    Hi,

    I have attempted to perform a temporary clone which it says was successful and a token has been used. However, in the clone it says there is an unfinished restoration (which is correct as most of the media library is missing).

    Choosing to continue restoration fails with an error message saying unable to copy file.

    Can i get the token back to try again? Or do you need to see the log file?

    Michael

    October 23, 2019 at 3:23 pm #449394
    Bryle Crodua
    Moderator

    Hi Michael,

    If that is the case we can credit the token back on your account.
    Please can you provide us with your UpdraftPlus.com email address?

    Regards,
    Bryle

    October 23, 2019 at 3:51 pm #449411
    Michael Holden
    Participant
    This reply has been marked as private.
    October 24, 2019 at 4:34 pm #449856
    Bryle Crodua
    Moderator

    Hi,

    I have credited the token back to your UpdraftPlus.com account.

    Regards,
    Bryle

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