License renewal question

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • November 25, 2019 at 12:11 pm #466017
    info3712
    Participant

    Hi,

    regarding status in our account subscription tab our license should get automatically renewed with 40% discount:

    Subscription #XXXXXX was started on December 20, 2018 5:12 pm and is currently active.
    Subscription Details

    Recurring Amount:
    €45.00 / year
    Payment Method:
    PayPal (including cards)
    Payment Due:
    December 20, 2019 11:12 pm

    But we got an E-Mail reminder two days ago to manually renew the license.

    So do we have to renew the license manually, or will our paypal account be charged automatically as indicated on subscription page?

    Thanks a lot in advance for your help and for your great backup plugin

    November 25, 2019 at 5:54 pm #466236
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the confusion.

    It appears that the email was sent in error.
    As you have a subscription, the licences will renew automatically.

    The reminder emails are only supposed to be sent for manual renewals.
    We are investigating our email system now.

    Please ignore any further manual renewal reminders.
    An automatic renewal will be generated for you on the 17th December.

    Best Wishes,
    Dee

    November 25, 2019 at 9:27 pm #466311
    info3712
    Participant

    Hi,

    thanks a lot for the update. One other point: the annoying license renewal reminder also pops up on all of our connected wordpress admin dashboards, so maybe it is not only the E-Mail system which has wrong information about our account?

    November 26, 2019 at 6:47 pm #466820
    geraldlanger59
    Participant
    This reply has been marked as private.
    November 26, 2019 at 6:56 pm #466842
    geraldlanger59
    Participant
    This reply has been marked as private.
    November 27, 2019 at 2:50 pm #467335
    William Alberto
    Participant
    This reply has been marked as private.
    November 28, 2019 at 4:28 pm #467995
    Bryle Crodua
    Moderator

    Hi William,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    November 29, 2019 at 12:06 pm #468452
    William Alberto
    Participant

    Hi Bryle,
    Now looks better! Thanks a lot for your support.
    Best regards,
    William

    December 3, 2019 at 9:55 am #472144
    info3712
    Participant

    Hi again,

    even when refreshing the connection to updraft in ‘Premium/Extensions’ tab the plugin still asks me via popup to renew the license. I assume that your comment towards William about refreshing the connection should in theory also be applicable for me? Or will the message only disappear on 17th December once the automatic renewal was generated?

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