Cannot Login to CLONE 503 Error

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Viewing 3 posts - 1 through 3 (of 3 total)
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  • January 10, 2020 at 7:56 pm #492159
    John Hoke
    Participant

    I have just cloned a site and when I try to access my WP Dashboard, I am redirected to the login page, provide my credentials, and it tries to log in until it times out with a 503 Error

    “Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

    What can be done to resolve this, as I do not want to continue to waste time, money and tokens trying to get this working.

    January 10, 2020 at 8:00 pm #492160
    John Hoke
    Participant

    In the apache error log on my management portal page I see the following in apache error log:
    [Fri Jan 10 19:32:55.936002 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:56.646336 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:57.020379 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:57.229011 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:57.437072 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:58.143412 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:58.351437 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:58.566481 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:58.777343 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:58.987574 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:59.202688 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:59.410462 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:59.618561 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:32:59.827967 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:33:00.549695 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:33:00.813606 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:33:01.095518 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:33:01.311720 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’
    [Fri Jan 10 19:33:01.524439 2020] [proxy_fcgi:error] [pid 1723:tid 140239012038400] [client 193.112.9.107:10322] AH01071: Got error ‘Primary script unknown\n’

    and the following in the PHP error Log

    [10-Jan-2020 19:37:50 UTC] WordPress database error Key ‘PRIMARY’ doesn’t exist in table ‘wp_yoast_seo_meta’ for query SELECT COUNT(*) FROM wp_yoast_seo_meta USE INDEX (PRIMARY) made by include(‘phar:///usr/local/sbin/wp-cli.phar/php/boot-phar.php’), include(‘phar:///usr/local/sbin/wp-cli.phar/vendor/wp-cli/wp-cli/php/wp-cli.php’), WP_CLI\bootstrap, WP_CLI\Bootstrap\LaunchRunner->process, WP_CLI\Runner->start, WP_CLI\Runner->run_command_and_exit, WP_CLI\Runner->run_command, WP_CLI\Dispatcher\Subcommand->invoke, call_user_func, WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}, call_user_func, UpdraftPlus_CLI_Command->restore, Updraft_Restorer->perform_restore, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, Updraft_Restorer->restored_table, do_action(‘updraftplus_restored_db_table’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Addons_Migrator->updraftplus_restored_db_table, UpdraftPlus_Addons_Migrator->_migrator_icit_srdb_replacer
    [10-Jan-2020 19:37:50 UTC] WordPress database error Key ‘PRIMARY’ doesn’t exist in table ‘wp_shortpixel_folders’ for query SELECT COUNT(*) FROM wp_shortpixel_folders USE INDEX (PRIMARY) made by include(‘phar:///usr/local/sbin/wp-cli.phar/php/boot-phar.php’), include(‘phar:///usr/local/sbin/wp-cli.phar/vendor/wp-cli/wp-cli/php/wp-cli.php’), WP_CLI\bootstrap, WP_CLI\Bootstrap\LaunchRunner->process, WP_CLI\Runner->start, WP_CLI\Runner->run_command_and_exit, WP_CLI\Runner->run_command, WP_CLI\Dispatcher\Subcommand->invoke, call_user_func, WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}, call_user_func, UpdraftPlus_CLI_Command->restore, Updraft_Restorer->perform_restore, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, Updraft_Restorer->restored_table, do_action(‘updraftplus_restored_db_table’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Addons_Migrator->updraftplus_restored_db_table, UpdraftPlus_Addons_Migrator->_migrator_icit_srdb_replacer
    [10-Jan-2020 19:37:50 UTC] WordPress database error Key ‘PRIMARY’ doesn’t exist in table ‘wp_shortpixel_meta’ for query SELECT COUNT(*) FROM wp_shortpixel_meta USE INDEX (PRIMARY) made by include(‘phar:///usr/local/sbin/wp-cli.phar/php/boot-phar.php’), include(‘phar:///usr/local/sbin/wp-cli.phar/vendor/wp-cli/wp-cli/php/wp-cli.php’), WP_CLI\bootstrap, WP_CLI\Bootstrap\LaunchRunner->process, WP_CLI\Runner->start, WP_CLI\Runner->run_command_and_exit, WP_CLI\Runner->run_command, WP_CLI\Dispatcher\Subcommand->invoke, call_user_func, WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}, call_user_func, UpdraftPlus_CLI_Command->restore, Updraft_Restorer->perform_restore, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, Updraft_Restorer->restored_table, do_action(‘updraftplus_restored_db_table’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Addons_Migrator->updraftplus_restored_db_table, UpdraftPlus_Addons_Migrator->_migrator_icit_srdb_replacer
    [10-Jan-2020 19:37:50 UTC] WordPress database error Key ‘id’ doesn’t exist in table ‘wp_shortpixel_meta’ for query SELECT COUNT(*) FROM wp_shortpixel_meta USE INDEX (id) made by include(‘phar:///usr/local/sbin/wp-cli.phar/php/boot-phar.php’), include(‘phar:///usr/local/sbin/wp-cli.phar/vendor/wp-cli/wp-cli/php/wp-cli.php’), WP_CLI\bootstrap, WP_CLI\Bootstrap\LaunchRunner->process, WP_CLI\Runner->start, WP_CLI\Runner->run_command_and_exit, WP_CLI\Runner->run_command, WP_CLI\Dispatcher\Subcommand->invoke, call_user_func, WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}, call_user_func, UpdraftPlus_CLI_Command->restore, Updraft_Restorer->perform_restore, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, Updraft_Restorer->restored_table, do_action(‘updraftplus_restored_db_table’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Addons_Migrator->updraftplus_restored_db_table, UpdraftPlus_Addons_Migrator->_migrator_icit_srdb_replacer

    Other than that I cannot see errors that would be in this

    January 13, 2020 at 1:42 pm #493692
    Bryle Crodua
    Moderator

    Hi,

    A HTTP ‘503’ error indicates that server is unavailable.
    This indicates that the site may be encountering a memory limit error.

    I would recommend asking your hosts to check the memory limit for the server, and the PHP error logs. These logs should contain further information on what is causing the 503 error.

    Best Wishes,
    Bryle

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