Already renewed but got request to renew

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  • January 27, 2020 at 4:14 pm #502489
    Wendy
    Participant

    My annual renewal date for Premium is usually in February. I did an early renewal on Nov. 30, 2019 (order #469941), but today I got an email advising me to renew so that I don’t lose access. !? Why did I get this? I don’t want to lose access due to some confusion in your system. Can someone please look into this? Let me know if you need more information. Many thanks.

    January 28, 2020 at 1:10 pm #503023
    Bryle Crodua
    Moderator

    Hi Wendy,

    Apologies, it appears that our licencing server did not recognise your purchase last November as a renewal. As the renewal period is 4 weeks before and 6 weeks after your license expires. However, I have adjusted your license and it should now be valid until 2021-02-23.

    Best Wishes,
    Bryle

    January 28, 2020 at 3:58 pm #503116
    Wendy
    Participant

    Thanks very much, Bryle. Yes, it looks like I renewed/purchased with a Black Friday sale email. Many thanks for adjusting my license. :-)

    January 29, 2020 at 12:38 pm #503621
    Jesper
    Participant

    Hy Bryle. I have the same issue. Order #502877.

    January 30, 2020 at 3:41 pm #504324
    Bryle Crodua
    Moderator

    Hi @Jesper,

    It appears that you have renewed with the Agency License (30 licences). However, you have more than 30 assigned sites on your account.
    I would recommend updating your license to Enterprise licence. We do have discounted upgrades available here -https://updraftplus.com/faqs/are-there-coupons-available-for-discounted-upgrades/

    Regards,
    Bryle

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