Renewal notification

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Renewal notification

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 10, 2020 at 8:27 am #510719
    OSTstudio
    Participant

    Why am I getting these notices if I initially signed up on auto-renewal/subscription, and can you please have them removed since I’m on subscription? I don’t need some of my clients seeing a warning that they are at risk of losing access to backups when I’ve explicitly set it up for auto renewal.

    February 10, 2020 at 8:52 am #510731
    Bryle Crodua
    Moderator

    Hi,

    To check further on this, could you provide us your UpdraftPlus account email?

    Regards,
    Bryle

    February 10, 2020 at 1:02 pm #510859
    OSTstudio
    Participant
    This reply has been marked as private.
    February 10, 2020 at 3:25 pm #510960
    Bryle Crodua
    Moderator

    Hi,

    Apologies, it appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    February 11, 2020 at 7:49 am #511483
    OSTstudio
    Participant

    The message is still there.
    It does not disappear, neither automatically nor by updating.

    On the site https://updraftplus.com/my-account/licences/ i see the connected domains, but were can i deactivate them?

    February 11, 2020 at 4:36 pm #511767
    Bryle Crodua
    Moderator

    Hi,

    Please can you try to clear your browser cache and make sure you are not seeing cache pages?

    Thanks,
    Bryle

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Renewal notification’ is closed to new replies.