License Renewal Issue

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  • March 1, 2020 at 6:12 pm #523695
    Bob
    Participant

    I submitted a support request a week ago (on 2/23) and haven’t received any response, so I’m trying again here:

    I want to renew my LEGACY UpdraftPlus Premium Developer subscription, which is up for renewal in May. I believe the cost should be $145 minus 40% discount = $87. I’ve followed the instructions on the site, but when I attempt to apply the fortyoffrenewal discount code, it isn’t accepted.

    If possible, I would like to renew for two years, so I don’t have to worry about this next year.

    Thanks.

    March 2, 2020 at 4:26 pm #524314
    Bryle Crodua
    Moderator

    Hi Bob,

    Apologies, may I know what email address did you use please? Just to confirm you sent it using this form – https://updraftplus.com/paid-support-requests/?

    We have already changed our pricing tier. As a result, the Developer package (now called ‘Agency’ no longer includes unlimited licenses (now 35 licenses). For unlimited licenses, we now offer the Enterprise package.

    We also have published an article about the changes in our package prices here – https://updraftplus.com/new-product-names-new-pricing-for-35-sites-new-features/

    You can renew for Agency license if you manage less than 35 site licenses or upgrade to Enterprise package and you will still be getting the 40% renewal discount.

    Regards,
    Bryle

    March 2, 2020 at 9:40 pm #524460
    Bob
    Participant

    Yes, I submitted it using the support form at https://updraftplus.com/paid-support-requests/ while logged in to my account. Received a “Your support request was successfully submitted” message.

    I was under the impression that legacy subscriptions were going to still receive their original terms. Are you saying that’s not the case?

    Thanks.

    Bob

    March 3, 2020 at 2:42 pm #525086
    Bryle Crodua
    Moderator

    Hi Bob,

    Apologies, I’m afraid you will have to upgrade your subscription if you need to have an unlimited license.

    Regards,
    Bryle

    March 4, 2020 at 6:04 pm #525943
    Bob
    Participant

    >> You can renew for Agency license if you manage less than 35 site licenses or upgrade to Enterprise package and you will still be getting the 40% renewal discount. <<

    OK, I attempted to renew at the Enterprise level, but it wouldn’t accept the renewal “fortyoffrenewal” discount.

    Bob

    March 5, 2020 at 4:06 pm #526528
    Bryle Crodua
    Moderator

    Hi Bob,

    Please can you open a support request using this form – https://updraftplus.com/paid-support-requests/
    Include a link to this topic.

    Regards,
    Bryle

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