My Download is missing and I think my contract has ended early

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › My Download is missing and I think my contract has ended early

  • This topic has 7 replies, 2 voices, and was last updated 4 years ago by Bryle Crodua.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 31, 2020 at 6:51 pm #543846
    Kermit
    Participant

    My current license was multi-year and should not complete/expire until 2/20/21 but I cannot find any downloads now.

    April 1, 2020 at 1:48 am #544095
    Bryle Crodua
    Moderator

    Hi,

    Apologies. To check further on this, could you provide us your UpdraftPlus account email?
    You can tick the box ‘set as private reply’

    Regards,
    Bryle

    April 1, 2020 at 2:41 am #544130
    Kermit
    Participant
    This reply has been marked as private.
    April 1, 2020 at 10:41 am #544379
    Bryle Crodua
    Moderator

    Hi,

    Apologies, it appears that our license server only extended your license for a year. I have extended up to the date you mentioned.
    As for the download link, I will ask my colleague to fix this.

    Regards,
    Bryle

    April 2, 2020 at 6:35 pm #545732
    Kermit
    Participant

    Any update on this? I still cannot download the plugin here.

    Kermit Woodall

    April 3, 2020 at 12:28 pm #546295
    Bryle Crodua
    Moderator

    Hi Kermit,

    Apologies for the delay.

    My colleague is not feeling well. In the meantime, please open a new ticket here – https://updraftplus.com/paid-support-requests/ and we can send you a temporary link for the premium version.

    Regards,
    Bryle

    April 3, 2020 at 3:32 pm #546424
    Kermit
    Participant

    I would prefer this to be working properly here as I’ll need to download updated versions in the future too.

    April 4, 2020 at 8:54 am #546938
    Bryle Crodua
    Moderator

    Hi Kermit,

    Yes, I understand that. Please open a new ticket and ask to be assigned to me so I can forward it to our developer to fix.

    Thanks,
    Bryle

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