Cannot activate purchased OneDrive Addon

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Viewing 15 posts - 1 through 15 (of 15 total)
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    Posts
  • April 16, 2020 at 5:32 am #555764
    cl.munro
    Participant

    My UpdraftPlus account keeps losing access to OneDrive. I have purchased the OneDrive addon and used it successfully in the past. Today the backup will not proceed and the last line of the log is “Errors encountered: * Microsoft OneDrive: You do not have the UpdraftPlus Microsoft OneDrive add-on installed – get it from https://updraftplus.com/shop/”
    My subscription to the OneDrive addon is current but it does not appear that way on the Premiums/Extensions tab in UpDraftPlus, it just tells me to buy the addon from the store.
    I have tried reconnecting to my UpDraftPlus account and then refreshing addons via the “If you bought new add-ons, then follow this link to refresh your connection.” link but this does not cause the “Activate” option to appear.
    I need to back up my website and this problem is stopping me from being able to do this because the backup just keeps failing.
    Thanks.

    April 16, 2020 at 5:33 am #555765
    cl.munro
    Participant
    This reply has been marked as moderator-only.
    April 16, 2020 at 2:26 pm #556089
    Bryle Crodua
    Moderator

    Hi,

    For us to check, please could you send us a full copy of the backup log?
    Please use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    April 17, 2020 at 1:37 am #556536
    cl.munro
    Participant
    This reply has been marked as private.
    April 17, 2020 at 3:30 pm #556902
    Bryle Crodua
    Moderator

    Hi,

    Thank you! It appears that only Migrator add-on is installed. Please can you go to the “Premium/Extension” tab and activate the Microsoft add-on?

    Regards,
    Bryle

    April 17, 2020 at 6:36 pm #557002
    info2448
    Participant

    Hello, we have the same issue with our licence. Seems it is still stuck on the old licence, fault message on wordpress is: Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    But there is already a purchased onedrive license waiting to be activated. None of the refresh links work.

    Thanks

    April 18, 2020 at 5:15 am #557290
    Bryle Crodua
    Moderator

    Hi @info2448,

    I have adjusted your license now.
    Please try again.

    Thanks,
    Bryle

    April 18, 2020 at 6:21 am #557315
    cl.munro
    Participant

    The problem is that the Activate option is not available on the Premium/Extension tab. I have tried refreshing with the “If you bought new add-ons, then follow this link to refresh your connection” link but this does not make activation available for OneDrive.
    See screenshots: https://1drv.ms/u/s!AtBPRJ1_lNUNk03w5yzvD8zH1oDa?e=zXTKDy and https://1drv.ms/u/s!AtBPRJ1_lNUNk0xJUgT215s14Jzj?e=0yeyvl

    April 18, 2020 at 4:18 pm #557668
    Bryle Crodua
    Moderator

    Hi,

    May I know which website are you trying to install the add-on, please?

    Regards,
    Bryle

    April 19, 2020 at 12:52 am #557859
    cl.munro
    Participant
    This reply has been marked as private.
    April 20, 2020 at 4:05 pm #558910
    Bryle Crodua
    Moderator

    Hi @cl.munro,

    Thanks! I have checked your account and it shows that you have installed the add-on on a test/staging site (localhost/wordpress).
    I have removed the assignment from that site so you can re-assign to the site you are trying to activate it on.
    Please reconnect UpdraftPlus to our license server again. You should be able to activate it now.

    Thanks,
    Bryle

    April 21, 2020 at 1:27 am #559234
    cl.munro
    Participant

    Thank you Bryle, I have reconnected and activated the add-on and everything is working correctly now.
    Thanks for all your help.
    Catherine

    April 21, 2020 at 5:47 pm #559802
    Bryle Crodua
    Moderator

    Hi Catherine,

    Great! Glad it is all sorted now.

    Best Wishes,
    Bryle

    May 10, 2020 at 1:46 pm #574147
    Prisque
    Participant
    This reply has been marked as private.
    May 11, 2020 at 2:20 pm #574820
    Bryle Crodua
    Moderator

    Hi,

    Please can you provide me with your UpdraftPlus.com email address?

    Regards,
    Bryle

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