Authorization Header is Malformed

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  • June 11, 2020 at 6:01 pm #596715
    Stephan van der Merwe
    Participant

    Hello,

    We’ve received this message twice in the last week and a half on June 2 and June 10:

    The backup attempt has finished, apparently unsuccessfully.

    Errors:
    UpdraftPlus Vault: Error: Failed to access bucket updraftvault-eu-central-1. Check your permissions and credentials. (1) The authorization header is malformed; the region ‘us-east-1’ is wrong; expecting ‘eu-central-1’.

    I’ve looked everywhere in the settings to update the region for for the Vault, but I’m not finding it. Can you help?

    Thanks!

    June 11, 2020 at 6:01 pm #596716
    Stephan van der Merwe
    Participant
    This reply has been marked as moderator-only.
    June 12, 2020 at 1:20 pm #597294
    Bryle Crodua
    Moderator

    Hi,

    This is usually caused by a too-restrictive bucket policy, which doesn’t allow UD to work out the bucket’s region. Can you post the bucket policy? (Presumably, you have a custom one set up?)

    Regards,
    Bryle

    June 15, 2020 at 10:02 pm #599305
    Stephan van der Merwe
    Participant

    Hi Bryle,

    It’s our understanding that those are Updraft buckets and we are not aware of any policies, restrictive or otherwise. We strictly use the Vault for backups and not our own AWS settings.

    Thanks,

    June 16, 2020 at 8:16 pm #600001
    Bryle Crodua
    Moderator

    Hi Stephan,

    I see. If that is the case, it means that the credentials you entered were incorrect. Please can you try to disconnect UpdraftVault and reconnect it again?

    Regards,
    Bryle

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