If you’re not sure of your order number, then here are some ways to find it…
- In your account page, here. This is the easiest way.
- In your email order receipt – search your emails for “UpdraftPlus”
- In your PayPal receipt, if you paid by PayPal – not the PayPal transaction ID, but further down… look for the words “Invoice ID: UD-(some numbers)”
Failing that, we can usually find your order number from other information if you are using the email address that you purchased with, or if your site has been connected for updates – just indicate that you don’t know it when filling in the support form. However, note that this will delay support whilst we perform a manual search, so it is always better if you can supply it.
Posted in: Account management