WordPress crashed when updating UpdraftPlus – what can I do?

WordPress currently (this article was last reviewed in March 2021) does not handle plugin updates in an optimal way – if something goes wrong (for example, your account is too low on disk space, and you reach 100%, or PHP crashes), then it can leave your plugin in an inconsistent state.

Symptoms of your plugin being in an inconsistent state would be any of these:

  • That the plugin does not appear on the “Plugins” page in your dashboard (and possibly, when you try to re-install it, you’re told that the directory already exists).
  • Or, that after updating an error about a missing file shows on your site, or perhaps just in the dashboard or in the UpdraftPlus log file, mentioning the plugin and a missing file (especially the words “failed to open
    stream: No such file or directory”).
  • Or (for versions of UpdraftPlus from September 2015 onwards), there’s a dashboard notice telling you so.

The only thing to do in this situation is to remove the plugin, and re-install it. Before re-installing it, check how much free disk space you have – if it’s less than 50Mb, then you may need some more (UpdraftPlus is around 19Mb when unzipped – but WordPress creates a second copy when updating, as well as the downloaded zip file).

If the plugin does not appear on the “Plugins” page in your dashboard, and if re-installing tells you that the directory already exists and does not offer you an option to replace the existing one (thankfully newer WordPress versions now do that), then you must use FTP (or the file manager in your web hosting company’s control panel) to remove the plugin. Log in to your web-space via FTP (or file manager), and entirely remove the directory wp-content/plugins/updraftplus.

This article is also very useful for understanding more about how WordPress installs plugins – it’s useful information for all kinds of situations when something goes wrong.

Posted in: Installation and de-installation, Troubleshooting