Assistance with Importing Backup to a new Website

[Epu ShahaParticipant]

We have an export of all databases, plugins, themes, uploads, and other content from the site https://begertcatering.ch/new/ and are trying to import this to our domain https://begertcatering.ch/.

Unfortunately, we are unable to do this through FTP or the plugin settings as we encounter errors during the upload process. For example, we receive an error stating that the “plugins-old” folder already exists, even though it is not there.

Could you please assist us with this issue? Thank you in advance for your support.

[Epu ShahaParticipant]

This reply has been marked as moderator-only.

[VanessaModerator]

Hi Epu,

I think I have already replied to your through our support desk?
To avoid duplication I will close this ticket.

[Author]

Posts