Assistance with Importing Backup to a new Website

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  • #2284016
    Epu Shaha
    Participant

    We have an export of all databases, plugins, themes, uploads, and other content from the site https://begertcatering.ch/new/ and are trying to import this to our domain https://begertcatering.ch/.

    Unfortunately, we are unable to do this through FTP or the plugin settings as we encounter errors during the upload process. For example, we receive an error stating that the “plugins-old” folder already exists, even though it is not there.

    Could you please assist us with this issue? Thank you in advance for your support.

    #2284017
    Epu Shaha
    Participant
    This reply has been marked as moderator-only.
    #2284391
    Vanessa
    Moderator

    Hi Epu,

    I think I have already replied to your through our support desk?
    To avoid duplication I will close this ticket.

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