Back up takes lot time but still not backed up

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • June 21, 2020 at 4:06 pm #603136
    aman dua
    Participant

    Hey i’m using updraftplus paid version but at the time of back up it turns to 25,000 seconds still backup is not completed it takes alot of time for manual backup
    How could i take fast back up please tell me

    June 21, 2020 at 4:06 pm #603137
    aman dua
    Participant
    This reply has been marked as moderator-only.
    June 21, 2020 at 11:05 pm #603284
    Bryle Crodua
    Moderator

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    June 22, 2020 at 12:37 am #603312
    aman dua
    Participant

    My backup haven’t complete to share many times so how could i share my log file with you

    June 22, 2020 at 8:35 am #603441
    Bryle Crodua
    Moderator

    Hi,

    If the backup is not completed a backup log is still created.
    The backup log can be found in the UpdraftPlus Backup/Restore tab.
    Please upload or use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    June 26, 2020 at 6:25 pm #606335
    aman dua
    Participant
    This reply has been marked as private.
    June 27, 2020 at 9:51 am #606684
    Bryle Crodua
    Moderator

    Hi,

    It shows that the backup process is timed out or killed off.

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25mb, save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    July 3, 2020 at 6:34 pm #611065
    aman dua
    Participant
    This reply has been marked as private.
    July 4, 2020 at 2:03 am #611224
    Bryle Crodua
    Moderator

    Hi,

    Please send your refund request using this form https://updraftplus.com/paid-support-requests/ as we cannot process from here.

    Thanks,
    Bryle

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