Backup cannot be restored because the required data cannot be downloaded.

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  • This topic has 3 replies, 2 voices, and was last updated 5 years ago by Bryle Crodua.
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  • December 6, 2019 at 9:14 am #474048
    NORDWEST Handel AG
    Participant

    Hello, everybody,

    when trying to restore a three day old backup via FTP, UpDraft Plus aborts or does not proceed to the next step.

    The progress depends on the point: Download backup files if necessary (download failed).

    Please take a look at the screenshots:

    This is the backup:

    View post on imgur.com

    First option (window):

    View post on imgur.com

    Second option:

    View post on imgur.com

    Next step not possible:

    View post on imgur.com

    I hope you can help me to fix the problem.

    Thanks

    December 6, 2019 at 11:15 am #474091
    Bryle Crodua
    Moderator

    Hi,

    It appears that the process is being timed out or killed off by the server
    Could you try to restore the backups one by one? Just restore the database and the WP Core files last.

    Regards,
    Bryle

    December 6, 2019 at 11:52 am #474096
    NORDWEST Handel AG
    Participant

    Hello Bryle,

    i tried the steps but still not working.

    The same problem… only loading and loading.

    Regards,

    Jason

    December 7, 2019 at 8:08 am #474523
    Bryle Crodua
    Moderator

    Hi,

    Your server is probably running our of resources.
    Please can you ask your host to increase your server resources? Such as I/O limit, maximum_execution_timeout and site memory.

    Regards,
    Bryle

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