backup not working

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  • #292108
    plusbiz7
    Participant

    Even after purchasing extra gb in updraftplus, my backup is still always unsuccessful , why ? , i get this error always.

    The backup attempt has finished, apparently unsuccessfully
    Backup began:
    2018-07-07 18:40
    Contains:
    Files and database (Full backup)
    Errors / warnings:
    1 errors, 0 warnings
    Errors
    Updraft Vault Error: Failed to access bucket updraftvault-us-west-2. Check your permissions and credentials.1 The authorization header is malformed; the region ‘us-east-1’ is wrong; expecting ‘us-west-2’
    Time taken:
    1 hours, 11 minutes, 15 seconds
    Uploaded to:
    UpdraftPlus Vault

    #292257
    Bryle Crodua
    Moderator

    Hi,

    The error is usually due to incorrect credentials.

    Please could you double check and re-enter your UpdraftVault credentials, and re-save the settings? Then run a test backup.

    Do you still get the same issue?

    Regards,
    Bryle

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