Backup Restore seems to be stalling

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  • June 18, 2016 at 8:04 am #160861
    paul
    Participant

    Can I get some assistance understanding why my restore isn’t working?

    I’ve been running Updraft Plus for about 6 months, and the backups seem to have been working very well (thanks guys).

    I’m attempting my first Restore to help resolve what I think was a dodgy set of WP plugin updates that have broken the page editor.

    I’ve selected the automatic backup that was taken before the plugin update, and the log for that backup shows OK (see partial log extract at the end of this post).

    I’ve also checked the files in Google Drive, and I have a backup_2016-06-17-0737_Resilient_Futures_44f6d5fbef82-plugins.zip at 30MB size.

    I’m selecting Restore button next to that backup entry, then choosing to just restore the plugins, not the database.

    The restore starts OK, and I get the following displayed:

    • Restore backup from: Jun 17, 2016 7:37
    • Retrieving (if necessary) and preparing backup files…
    • Download plugins (Jun 17, 2016 7:37):
      Google Drive: successfully obtained access token
      No local copy present.
    • Download plugins (Jun 17, 2016 7:37):
      Google Drive: successfully obtained access token
      No local copy present.

    but then it simply stalls, giving no further updates. The progress bar doesn’t update and there are no further messages displayed. I’ve left it for about 5 minutes with no further change.

    Any help greatly appreciated.

    Thanks in advance,

    Paul

    Paul Szymkowiak

    Original Backup Log file extract (some details obfuscated for security):

    0000.000 (0) Opened log file at time: Thu, 16 Jun 2016 21:37:18 +0000 on https://resilientfutures.com/%5B..]
    0000.003 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.12.13.22 WP: 4.5.2 PHP: 5.3.29 (Linux [..] SMP Wed Mar 12 18:36:52 EDT 2014 x86_64) MySQL: 5.5.50 WPLANG: en_AU Server: Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 safe_mode: 0 max_execution_time: 900 memory_limit: 128M (used: 117.9M | 118.8M) multisite: N openssl: OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.381 (0) Free space on disk containing Updraft’s temporary directory: 9495.1 MB
    […]
    0091.727 (0) OK: Archive backup_2016-06-17-0737_Resilient_Futures_44f6d5fbef82-plugins.zip uploaded to Google Drive in 58.19 seconds
    0091.734 (0) Recording as successfully uploaded: backup_2016-06-17-0737_Resilient_Futures_44f6d5fbef82-plugins.zip (f0e414adbd55ec09e9a425e6c4e6452e)
    […]
    0098.285 (0) This backup set (1452146969) was an automatic backup, and we have not yet reached any retain limits, so it will not be counted or pruned. Skipping.
    0098.289 (0) This backup set remains non-empty (f=1/d=0); will retain in history
    0098.292 (0) Retain: saving new backup history (sets now: 21) and finishing retain operation
    0098.305 (0) Resume backup (44f6d5fbef82, 0): finish run
    0098.311 (0) Decremented the semaphore (fd) by 1
    0098.314 (0) Semaphore (fd) unlocked
    0098.317 (0) There were no errors in the uploads, so the ‘resume’ event (1) is being unscheduled
    0098.329 (0) Sending email (‘Files and database (Full backup)’) report (attachments: 0, size: 47.6 KB) to: admin…
    0099.541 (0) The backup apparently succeeded and is now complete

    June 18, 2016 at 9:12 am #160865
    udadmin
    Keymaster

    Hi Paul,

    If you turn on the ‘debug’ setting in the ‘expert’ section at the bottom of the ‘Settings’ tab, then UpdraftPlus will create a log of the attempt to download from Google Drive. You can access that log, after starting a download, by using the ‘most recent’ log link in the main tab.

    Alternatively, you could download the backup set from Google Drive’s website manually, and then upload it into UpdraftPlus in the ‘Existing Backups’ tab.

    David

    June 18, 2016 at 11:55 am #160876
    paul
    Participant

    Hi David,

    Thanks for the quick reply. Unfortunately, I don’t appear to have an ‘expert’ section under settings, and perhaps interestingly the ‘Advanced Tools’ and ‘Premium / Extensions’ tabs are completely blank.

    I suspect this may be a symptom of the bug that I’m trying to fix, where pages in the WordPress back end UI are not rendering correctly. I’m trying to overcome the WordPress page editor pages not completely rendering, however these symptoms I’m seeing in Updraft Plus make it look like it could be impacting your plugin as well.

    I’ll try the manual download and see if that works, however the problems I’m describing make me a little worried that may not work either.

    I’ll post an update when I know more.

    Thanks again,

    Paul

    June 18, 2016 at 2:05 pm #160887
    paul
    Participant

    OK, well that got further, but still failed as a next step.

    That was due again to the problem I’m trying to fix. Further investigation showed it appears to be Yoast SEO 3.3.1: if I disable that plugin, both the problems with UpdraftPlus not work/ displaying it’s screens correctly, and with the missing page elements on the WordPress page editor are resolved.

    So my problems all appear to be related to a conflict with Yoast SEO 3.3.1, and disabling that plugin resolves the issue. The problem seems to be known already:
    https://wordpress.org/support/topic/problem-with-visual-composer-after-v330-update?

    In case anyone else hits this problem, here was the log when trying to do the manual restore:

      Final checks

      Looking for plugins archive: file name: backup_2016-06-17-0737_Resilient_Futures_44f6d5fbef82-plugins.zip
      Archive is expected to be size: 30537.1 KB: OK
      Will not delete any archives after unpacking them, because there was no cloud storage for this backup

      Plugins

      Unpacking backup… (backup_2016-06-17-0737_Resilient_Futures_44f6d5fbef82-plugins.zip, 29.8 Mb)

      Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /../wp-admin/includes/file.php on line 632

    On a separate but slightly related note … to start with, I also couldn’t seem to download the backup file from Google drive manually. Chrome was giving me the warning:

    “Can’t scan file for viruses”
    “backup_2016-06-17-0737_Resilient_Futures_44f6d5fbef82-plugins.zip” (29.8MB) exceeds the maximum file size that Google can scan. This file might harm your computer, so only download this file if you understand the risks.”

    and then when I proceeded anyway, the download failed with the message “Failed-Forbidden”.

    After some Googling, the latter error turned out to be a problem with being signed in to multiple Google accounts: once I log out of all the others, the download worked.

    Paul

    June 18, 2016 at 6:18 pm #160911
    udadmin
    Keymaster

    Hi,

    The error message you’ve posted is an out-of-memory error; for help on that, please see:
    https://updraftplus.com/faqs/deal-fatal-error-allowed-memory-size-errors/

    David

    June 20, 2016 at 6:59 am #161046
    paul
    Participant

    Thanks David,

    The memory allocation change didn’t seem to work, So I’ve uninstalled Yoast SEO to solve the problem for now. Updraft Plus is working fine again.

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