Backup taking ages

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  • Author
    Posts
  • May 21, 2020 at 11:11 am #581825
    Ish
    Participant

    Hi, I just bought the premium version for multiple sites and my backup is taking too long. Its been over an hour now and nothing is happening. Need an urgent solution please. Thanks

    May 21, 2020 at 11:11 am #581826
    Ish
    Participant
    This reply has been marked as moderator-only.
    May 21, 2020 at 12:08 pm #581842
    Bryle Crodua
    Moderator

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    May 21, 2020 at 1:15 pm #581901
    Ish
    Participant

    I don’t see any option to get the log. I have added the website to the Dashboard in my account. Can you just back up from there as I am getting the same error when I do on the dashboard

    May 21, 2020 at 2:51 pm #581960
    Bryle Crodua
    Moderator

    Hi,

    We do not have any control over your website and or backups at all.

    Regards,
    Bryle

    May 21, 2020 at 2:55 pm #581965
    Ish
    Participant
    This reply has been marked as private.
    May 21, 2020 at 3:52 pm #582019
    Ish
    Participant
    This reply has been marked as private.
    May 21, 2020 at 9:18 pm #582249
    Ish
    Participant

    wondering why it takes ages to respond? i might have to request for a cancellation and refund. I was hoping that i would be granted special service for the option i paid for and since then, nothing seems to work with no proper response

    May 22, 2020 at 4:47 pm #582797
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.

    Please send your refund request using this form https://updraftplus.com/paid-support-requests/ as we cannot process from here.

    Thanks,
    Bryle

    May 22, 2020 at 5:39 pm #582845
    Ish
    Participant

    Hi,

    I have just completed the form. Can this be in action soon as? This was a matter of urgency since yesterday and i really do need to find another alternative using the refund.

    Many thanks!

    May 23, 2020 at 2:21 pm #583372
    Bryle Crodua
    Moderator

    Hi,

    May I know your email address please? so I can check.

    Thanks,
    Bryle

    May 23, 2020 at 7:05 pm #583513
    Ish
    Participant
    This reply has been marked as private.
    May 25, 2020 at 10:43 am #584448
    Bryle Crodua
    Moderator

    Hi,

    Thanks! The refund has been processed 2 days ago.

    Best Wishes,
    Bryle

    May 26, 2020 at 6:11 pm #585341
    Ish
    Participant
    This reply has been marked as private.
    May 27, 2020 at 11:08 am #585871
    Bryle Crodua
    Moderator

    Hi,

    Please can you fill in this form – https://updraftplus.com/paid-support-requests/ and make sure to complete all the details so I can forward your ticket to my colleague for further investigation.

    Regards,
    Bryle

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