blue restore button doesn't work

[AuroreParticipant]

Hi I’m using the Updraft version that i had with Migation tool. I followed the instructions and supress the free version to updraft plus in order to use the new one.
I just want to restore my old website saved with the free version of updraft plus and restore it on my new website hosted on another web host but the “restore” button doesn’t work and used to work on the free version.

How can i resolve the problem ? I use Google drive to stock the files and database.

Regards

[udadminKeymaster]

Hi,

What happens when you try? I need a bit more information than “doesn’t work” to be able to say anything useful! Any error messages? What happens when you press it; is anything displayed?

Best wishes,
David

[AuroreParticipant]

Hi, there are no response, no windows poping up as it should be according the free version. No message ; nothing but on the contrary the delete button works fine.
I think the link between button and backup directory isn’t working.

[udadminKeymaster]

Hi,

A bug in this area was fixed in UpdraftPlus recently – on the destination site, de-activate + de-install UpdraftPlus, and re-install. Alternatively, switch your dashboard language to something other than French.

If that does not fix it, then this instead indicates that some other plugin, or your theme, is loading code onto the UpdraftPlus settings page and breaking it. To find the culprit, de-activate other plugins and switch to a default theme.

Best wishes,
David

[Author]

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