Cannot activate purchased OneDrive Addon

[cl.munroParticipant]

My UpdraftPlus account keeps losing access to OneDrive. I have purchased the OneDrive addon and used it successfully in the past. Today the backup will not proceed and the last line of the log is “Errors encountered: * Microsoft OneDrive: You do not have the UpdraftPlus Microsoft OneDrive add-on installed – get it from https://updraftplus.com/shop/”
My subscription to the OneDrive addon is current but it does not appear that way on the Premiums/Extensions tab in UpDraftPlus, it just tells me to buy the addon from the store.
I have tried reconnecting to my UpDraftPlus account and then refreshing addons via the “If you bought new add-ons, then follow this link to refresh your connection.” link but this does not cause the “Activate” option to appear.
I need to back up my website and this problem is stopping me from being able to do this because the backup just keeps failing.
Thanks.

[cl.munroParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

For us to check, please could you send us a full copy of the backup log?
Please use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

[cl.munroParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi,

Thank you! It appears that only Migrator add-on is installed. Please can you go to the “Premium/Extension” tab and activate the Microsoft add-on?

Regards,
Bryle

[info2448Participant]

Hello, we have the same issue with our licence. Seems it is still stuck on the old licence, fault message on wordpress is: Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

But there is already a purchased onedrive license waiting to be activated. None of the refresh links work.

Thanks

[Bryle CroduaModerator]

Hi @info2448,

I have adjusted your license now.
Please try again.

Thanks,
Bryle

[cl.munroParticipant]

The problem is that the Activate option is not available on the Premium/Extension tab. I have tried refreshing with the “If you bought new add-ons, then follow this link to refresh your connection” link but this does not make activation available for OneDrive.
See screenshots: https://1drv.ms/u/s!AtBPRJ1_lNUNk03w5yzvD8zH1oDa?e=zXTKDy and https://1drv.ms/u/s!AtBPRJ1_lNUNk0xJUgT215s14Jzj?e=0yeyvl

[Bryle CroduaModerator]

Hi,

May I know which website are you trying to install the add-on, please?

Regards,
Bryle

[cl.munroParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi @cl.munro,

Thanks! I have checked your account and it shows that you have installed the add-on on a test/staging site (localhost/wordpress).
I have removed the assignment from that site so you can re-assign to the site you are trying to activate it on.
Please reconnect UpdraftPlus to our license server again. You should be able to activate it now.

Thanks,
Bryle

[cl.munroParticipant]

Thank you Bryle, I have reconnected and activated the add-on and everything is working correctly now.
Thanks for all your help.
Catherine

[Bryle CroduaModerator]

Hi Catherine,

Great! Glad it is all sorted now.

Best Wishes,
Bryle

[PrisqueParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi,

Please can you provide me with your UpdraftPlus.com email address?

Regards,
Bryle

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