Cannot claim add-on

[Mathis NitschkeParticipant]

Hi, I just purchased 3 times Dropbox folders to backup three of my sites. For the first one I installed everything easily and it works. But for the second I cannot claim the add-on. I can connect to Updraft but it won’t show me the option to claim my add-on. This worked perfectly on the first site. Can you please help?
Bests,
– mathis

[Bryle CroduaModerator]

Hi Mathis,

It appears that our licensing server was experiencing temporary problems.
Can you try activating the add-on to your site now?

Best Regards,
Bryle

[Mathis NitschkeParticipant]

Thanks, works now!

[Alex GlusmanParticipant]

Hi guys:
I have the exact same problem Mathis has above. I tried refreshing and even uninstalling the UpdrapftPlus plugin and re-installing it but I can’t claim the add on still.

Can you please help?
Thanks.
Alex

[cristinaParticipant]

Same here, cannot claim the add on, which in fact is the UpdraftPlus Premium package.
Looking forward to a solution to this problem.

[Dee NutbourneModerator]

Hi,

Apologies for the delay.

@Alex: From our records, it appears that the licence has been assigned to a site. Please could you send us the URL of the site you are attempting to activate the add-on on?

@cristina: Could you confirm the URL of the site you are attempting to activate UpdraftPlus Premium on?

Best Wishes,
David N

[Alex GlusmanParticipant]

Hi @David
I’ve got three licenses for the Dropbox Folders Add On. I’ve successfully installed the first one on https://www.aglusmanclinpsych.com.au. I’m trying to activate the other two on https://beany.com.au and https://alexglusman.com. I’ll be buying a fourth one shortly, just hoping it all works first.
Thanks.
Alex

[Dee NutbourneModerator]

Hi @alex,

Apologies, it appears that there was a glitch in our licencing server, and only a single licence was added to your account.

I have now added the two other licences. You should now be able to connect your sites correctly.

Best Wishes,
David N

[Alex GlusmanParticipant]

Thanks! That worked!
Cheers,
Alex

[drougeauParticipant]

I have the same problem of above, I cannot claim any addons, I purchased the UpdraftPlus Premium package. Please, I need a solution to this problem with urgency.

[Dee NutbourneModerator]

Hi @drougeau,

I have replied to your other thread.

Best Wishes,
David N

[Egberto Ponte MorenoParticipant]

Hi,

I have the same problem. Can you help me, please?

Thank,

Egberto

[Dee NutbourneModerator]

Hi Egberto,

From our records, all your licenses (except for the Migrator) have been assigned to a site.

Please could you check your licenses here:
https://updraftplus.com/my-account/licences/

If any licenses are assigned to a site that they should not be, or a site that no longer exists, let us know, and I can reset those licenses for you.

Best Wishes,
David N

[Egberto Ponte MorenoParticipant]

This reply has been marked as private.

[Dee NutbourneModerator]

Hi Egberto,

From our records, it appears that your two latest purchases were processed as renewals for your two Dropbox licenses that expired in February.

I have adjusted your licenses to give you two fresh licenses, rather than extend the old.

You can now assign sites to your new licenses, but the original two are expired.

Best Wishes,
David N

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