cannot connect to Hidrive via webdav

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  • This topic has 8 replies, 3 voices, and was last updated 3 months ago by udadmin.
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  • September 13, 2024 at 12:56 pm #2242228
    Michael Theurich
    Participant

    Hi, I have recently puchased Premium to be able to upload backups to cloud storage other than google. I have Strato Hidrive and I put this into the constructed URL:
    webdavs://updraftpluspremium:**********@webdav.hidrive.strato.com (which is my user and password, working fine from windows explorer)
    What I get when I do “Test WebDAV Settings” is a popup saying:
    updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)
    This happens no matter whether I add a path or not
    I have Version 2.24.4.26
    Can you please help? Is this a known issue with webdav/hidrive? Does UDP support SMB (which is another protocol Hidrive supports)
    Thanks a lot, Michael

    September 13, 2024 at 12:56 pm #2242229
    udadmin
    Keymaster

    Your post contains a link that contains a link with wp-admin in it, linking to a WordPress admin dashboard. Such links can only be accessed by someone who is logged into WordPress. If you are wanting us to visit your WordPress admin dashboard, then please make a private reply with the necessary credentials (do not post them in a public post). Otherwise, please post again to confirm that no credentials are needed for us to visit the link.

    September 13, 2024 at 12:56 pm #2242230
    Michael Theurich
    Participant
    This reply has been marked as moderator-only.
    September 14, 2024 at 2:12 pm #2243089
    Michael Theurich
    Participant

    The previous automated reply seems a mistake. I have not posted any admin URL, but the URL composed by UDP.

    September 16, 2024 at 7:43 pm #2244736
    Vanessa
    Moderator

    Hi,

    Apologies for the automated reply. It does not apply to you.
    Normally this kind of error is cause by timeout in PHP-FPM.
    Would we be able to test your settings?
    You can post a reply as private here or you can contact our help desk: https://updraftplus.com/paid-support-requests/

    September 18, 2024 at 8:36 am #2245936
    Michael Theurich
    Participant
    This reply has been marked as private.
    September 18, 2024 at 1:51 pm #2246117
    Vanessa
    Moderator

    Hi,

    Do you have mod_security enabled on your site?

    September 18, 2024 at 5:48 pm #2246259
    Michael Theurich
    Participant

    Hi,
    my provider runs php-7.4, and my phpinfo does not show any modules loaded. How else can I learn whether it is enabled?
    I will try ask my provider.

    So mod_security is required?

    September 18, 2024 at 8:52 pm #2246401
    Michael Theurich
    Participant

    according to provider, mod_security is enabled.

    September 18, 2024 at 8:55 pm #2246402
    udadmin
    Keymaster

    mod_security returns 502 errors if it decides that an HTTP request is in some way unusual and should be blocked.

    In this case, it’s making a false positive, blocking your attempt to save your settings (which are of course not an attacker’s attempt to break-in).

    So, the thing to do is to tell your provider about the false positive, so that they can identify and modify the configuration rule that incorrectly decides that your settings saving is a hostile attack.

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