Cannot log into FTP server

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 14, 2020 at 6:24 pm #554575
    Bryant Caruk
    Participant

    We started a backup to restore on a new remote server, after the database completed, it logged me out, after logging back in, we simply CANNOT log in to the FTP portion of the backup. we’ve checked and tripple checked that they are the correct credentials and can log into the FTP directly etc. Can’t figure out what the issue is. We’ve been at this for the last 2.5hours

    April 14, 2020 at 6:24 pm #554576
    Bryant Caruk
    Participant
    This reply has been marked as moderator-only.
    April 14, 2020 at 7:54 pm #554670
    Bryant Caruk
    Participant

    https://dpwlive.com/AllSeasonsCatering/wp-admin/options-general.php?page=updraftplus&action=updraft_restore&backup_timestamp=1586892420&job_id=8b29226db02b&updraftplus_ajax_restore=continue_ajax_restore

    We’ve also added the updraft migrator plugin right through the FTP so can confirm it’s working

    **Most recent log**
    0000.022 () Opened log file at time: Tue, 14 Apr 2020 19:53:00 +0000 on https://dpwlive.com/AllSeasonsCatering
    0000.023 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.23.1 WP: 5.4 PHP: 7.0.33 (fpm-fcgi, Linux DiskStation 3.10.105 #24922 SMP Wed Jul 3 16:35:48 CST 2019 x86_64) MySQL: 5.5.62-MariaDB WPLANG: en_US Server: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 4.3M | 4M) multisite: N openssl: OpenSSL 1.0.2k-fips 26 Jan 2017 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.023 () Free space on disk containing Updraft’s temporary directory: 997316.4 MB
    0000.030 () Opened log file at time: Tue, 14 Apr 2020 19:53:00 +0000 on https://dpwlive.com/AllSeasonsCatering
    0000.030 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.23.1 WP: 5.4 PHP: 7.0.33 (fpm-fcgi, Linux DiskStation 3.10.105 #24922 SMP Wed Jul 3 16:35:48 CST 2019 x86_64) MySQL: 5.5.62-MariaDB WPLANG: en_US Server: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 3.7M | 2M) multisite: N openssl: OpenSSL 1.0.2k-fips 26 Jan 2017 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.031 () Free space on disk containing Updraft’s temporary directory: 997316.4 MB
    0000.032 () Ensuring WP_Filesystem is setup for a restore
    0000.038 () Opened log file at time: Tue, 14 Apr 2020 19:53:07 +0000 on https://dpwlive.com/AllSeasonsCatering
    0000.039 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.23.1 WP: 5.4 PHP: 7.0.33 (fpm-fcgi, Linux DiskStation 3.10.105 #24922 SMP Wed Jul 3 16:35:48 CST 2019 x86_64) MySQL: 5.5.62-MariaDB WPLANG: en_US Server: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 4.3M | 4M) multisite: N openssl: OpenSSL 1.0.2k-fips 26 Jan 2017 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.039 () Free space on disk containing Updraft’s temporary directory: 997316.4 MB
    0000.034 () Opened log file at time: Tue, 14 Apr 2020 19:53:08 +0000 on https://dpwlive.com/AllSeasonsCatering
    0000.034 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.23.1 WP: 5.4 PHP: 7.0.33 (fpm-fcgi, Linux DiskStation 3.10.105 #24922 SMP Wed Jul 3 16:35:48 CST 2019 x86_64) MySQL: 5.5.62-MariaDB WPLANG: en_US Server: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 3.7M | 2M) multisite: N openssl: OpenSSL 1.0.2k-fips 26 Jan 2017 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.034 () Free space on disk containing Updraft’s temporary directory: 997316.4 MB
    0000.035 () Ensuring WP_Filesystem is setup for a restore

    April 15, 2020 at 2:49 pm #555219
    Bryle Crodua
    Moderator

    Hi,

    Are you trying to manually restore your site? Am I correct?
    Did you also use the username and password from the source website?

    Regards,
    Bryle

    April 15, 2020 at 3:15 pm #555243
    Bryant Caruk
    Participant

    Thats correct to both questions

    April 16, 2020 at 2:07 pm #556069
    Bryle Crodua
    Moderator

    Hi,

    Thanks! I am trying to understand the situation. You mentioned “we simply CANNOT log in to the FTP portion of the backup”, can you send me a screenshot of this error please? Also, are you using the same domain/URL?

    Have you already seen this article? https://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/

    Regards,
    Bryle

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