Cannot Update

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    Posts
  • August 26, 2016 at 10:15 pm #170185
    ICV
    Participant

    I’m having this same issue as the other poster:

    I update in the Plugins Admin, but the verison stays the same:
    Version 2.11.21.1
    Can you assist?

    Premium Member

    August 26, 2016 at 11:29 pm #170191
    udadmin
    Keymaster

    Hi James,

    On which site is this?

    David

    August 26, 2016 at 11:33 pm #170193
    ICV
    Participant

    Hi..
    http://www.Minervasurgical.com

    August 27, 2016 at 5:44 pm #170280
    udadmin
    Keymaster

    Hi James,

    I have sent you a zip file by email, just now. You should de-activate + de-install your existing UD, and install/activate the sent zip instead; then you’ll have the latest version.

    David

    August 29, 2016 at 1:06 pm #170422
    ICV
    Participant
    This reply has been marked as private.
    August 29, 2016 at 7:50 pm #170497
    udadmin
    Keymaster

    Hi James,

    It was sent to the email address on your account, which is james@i…. the logs show it being delivered to the mailserver for this domain; can you ask them what happened to it? You can tell them that the message ID was: [email protected]

    David

    August 29, 2016 at 8:22 pm #170507
    ICV
    Participant

    I have this email server setup to simply forward all mail to my gmail account.
    I do not see that email in my trash or my spam folders.
    Can you share it with me here, at a different email addres…via na online sharing site such as our corporate dropbox account or even ftp it to the site in question?

    August 30, 2016 at 1:08 pm #170596
    ICV
    Participant

    Can I get some help with you providing me with the update?

    August 30, 2016 at 7:06 pm #170655
    Dee Nutbourne
    Moderator

    Hi James,

    Could you provide an alternative email account that we can send the plugin file to? You can set the reply to private.

    Best Wishes,
    David N

    August 30, 2016 at 7:22 pm #170656
    ICV
    Participant
    This reply has been marked as private.
    August 30, 2016 at 8:13 pm #170662
    ICV
    Participant
    This reply has been marked as private.
    August 30, 2016 at 10:53 pm #170683
    udadmin
    Keymaster
    This reply has been marked as private.
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