Can't activate addon + warning won't go away after renewing

[AndreParticipant]

Same problem here, I bought the add-on in the store (was installed earlier)
I get this warning: You do not have the UpdraftPlus SFTP/SCP add-on installed – get it from https://updraftplus.com/shop/

“My account” on this site shows that the add-on is activated for my website.
Tried deleting the plugin and re-installing it.
Under the Premium/ Extensions tab the SFTP, SCP and FTPS Support add-on shows as “Assigned to this site” and then please follow this link to update the plugin in order to activate it. However, clicking the link brings a “the plugin is at the latest version”
Then I go back to the plugins page and reactivate the plugin (it was de-activated)
My add on tab now shows having version 2.6 (latest), I scroll down to my settings (email and password) and click “connect”.
Page now says: you are now connected with a Updraft Plus account.
If I check the status tab it says this:

You do not have the UpdraftPlus SFTP/SCP add-on installed – get it from https://updraftplus.com/shop/

[Dee NutbourneModerator]

Hi Andre,

Please could you open a support ticket through our customer support form?
We will then be able to check your licences. Could you also include a screenshot of the Premium/Extensions tab in the support ticket?

Best Wishes,
David N

[AndreParticipant]

Hi David,

I now see two backups in my remote server. One from yesterday, one from today. The red warning has gone. I did a full backup with “make backup now” and it did that. So all seems ok now. I haven’t done anything since my post. Although, if I remember well I updated the plugin yesterday with a newer version. That might have helped.

It does say the debugging mode is active. I guess the errors are only visible in the backed (the Updraft Plus screen) right?

Thanks

Andre

[Dee NutbourneModerator]

Hi Andre,

The debugging messages should only display in the backend. You can disable the UpdraftPlus debug mode in the ‘expert settings’ section of the UpdraftPlus Settings tab.

Best Wishes,
David N

[DeanParticipant]

Same problem as all of these folks…. I just paid for the update/renewal and my WordPress dashboard still shows that I need to update UpdraftPlus…. I’ve tried to follow your convoluted directions of how to install the update… why isn’t this automatic??? please help!!!

[Dee NutbourneModerator]

Hi Dean,

It appears that your site was stuck on the old, expired licences. I have removed those licences from your account.

Please can you refresh the connection to your account?

Best Wishes,
David N

[AndreParticipant]

Just posting here so that I can unsubscribe from follow-up emails ;-)

[iAssist ServiceParticipant]

I’m having the same problem. I need this asap as the hosting is due to be deleted in the next couple of hours.

[Dee NutbourneModerator]

Hi,

Your licences appear to be up to date. Please could you try refreshing the connection to your account?

If that does not work, then it is likely due to a conflict with another plugin breaking the link.

As you have the Developer licence, you have access to the full plugin with all add-ons pre-activated, in the Downloads section of your My Account page. I would recommend downloading and installing this version.

Best Wishes,
David N

[Franck FremontParticipant]

Hello,
I have the same problem than all the other users above.
Could you help me?
And could you imagine a solution that solves this problem once and for all?
Thanks,
Franck

[Dee NutbourneModerator]

Hi Franck,

Apologies for the delay.

It appears that two of your licences had not been correctly extended. I have adjusted those licences for you now.

Best Wishes,
David N

[Nico JouweParticipant]

Hi, I am not getting the ‘You have an inactive purchase – activate it on this site’ message for my Dropbox folder add-on (I have bought 3 Dropbox add-ons, of which 2 are activated; 1 on a subdomain and 1 on a different domain). Could it be because I already have a working dropbox folder add-on on a subdomain?
Greetings,
Nico

[Dee NutbourneModerator]

Hi Nico,

Apologies, it appears that a license had not been activated.

I have activated this license for you now.

Best Wishes,
David N

[ThierryParticipant]

Hi
I have the same probleme :

“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus”

UpdraftPlus : All addons
You’ve got it UpdraftPlus Premium : brings access to all UpdraftPlus add-ons and support.
Expired updates subscription (2017-06-21) on: Unusued entitlement
Expired updates subscription (2017-06-21) on: Unusued entitlement
Expired updates subscription (2017-06-21) on: Unusued entitlement
Expired updates subscription (2017-06-21) on: Unusued entitlement
Expired updates subscription (2017-06-21) on: https://www.hotel-aragon-montpellier.fr
Expired updates subscription (2017-06-21) on: https://www.hotel-aragon.fr
Expired updates subscription (2017-06-21) on: https://www.gay-montpellier.com
Expired updates subscription (2017-06-21) on: https://www.hotels-montpellier-booking.fr
Expired updates subscription (2017-06-21) on: https://hotel-aragon.mobi
Expired updates subscription (2017-06-21) on: https://www.hotel-aragon.info
Assigned: https://www.hotel-aragon.info
Update subscription expires: 2018-11-12.
You have 9 available licences – learn how to activate it.
Update subscription expires: 2018-11-12. (9 times)

[Dee NutbourneModerator]

Hi Thierry,

Apologies for the delay.

You licenses have now been updated to reflect your new purchase.
Please can you refresh the connection to your account through the UpdraftPlus Premium/Extensions tab?

Best Wishes,
David N

[Author]

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